Epson iPrint of iOS - Frequently Asked Questions
Epson® iPrint Version allows you to print quality photos wirelessly from your Apple® iPhone®, iPod Touch® or iPad™ to Epson's range of Wi-Fi-enabled printers. Simply visit the Apple iTunes Store and download Epson iPrint - it's free!
Epson iPrint allows you to print photos, documents and webpages. Access, print and save your files on your device or on Box.net, Dropbox® and Evernote® accounts. You can also scan your files to your device or send via email.
Epson iPrint app is available for FREE download from the Apple iTunes® Store. Download Now.
Epson iPrint allows you to print anytime to any nearby wireless Epson printer. Print photos, webpages and files including Microsoft® Word, Excel®, PowerPoint® and PDF documents. You can even scan and save your files or send in an e-mail.
Key Features
- Print, scan, and share directly from your iPhone, iPod Touch or iPad
- Print from anywhere in the world to email-enabled Epson printers using remote print functionality
- Print photos, PDFs and Microsoft Office documents such as Word, Excel and PowerPoint
- Print your email attachments and stored files
- Access and print your online files from Box.net, Dropbox, Evernote, Google Drive and Microsoft SkyDrive
- Copy documents and photos using your mobile device and a nearby Epson printer
- Transfer files between your device and an SD card or USB drive via an Epson printer
- Check your printer's status and ink levels
- Print within a complex network environment using manual IP printer setup
- Get help with inbuilt FAQ section
- Supports iOS version 5 or later
- Supports all iPads, iPad mini, iPhone 5, iPhone 4, iPhone 4S, iPhone 3GS and iPod Touch 3rd Generation or later
- Use the built-in web browser to find the webpage you want to print
Advanced Features
- Choose and print multiple photos
- Print your email attachments and stored files
- Configure your print options including paper size and type, number of copies, page range and one-or-two sided printing
- Print with and without borders
- Switch between colour or monochrome printing
- Choose from different scanning resolutions and image types
- Optimize print quality
- Buy ink and supplies for your printer
- Setup and register on Epson Connect
- Manage remote printers
Epson iPrint makes printing easy and convenient. Print directly to a wide variety of Epson printers within your wireless network.
Epson Printers Supported*
- View the list of printers and then click
on the model of printer for more details.
*Not all models may be available in your country.
ANSWERS: | |||||||||||||||||||||||||||
How To | |||||||||||||||||||||||||||
1. | How do I print web pages with the app? | ||||||||||||||||||||||||||
Do the following: Note: Steps may vary on different devices.
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2. | How do I print content in my Google Drive account? | ||||||||||||||||||||||||||
Do the following:
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3. | How do I print a photo? | ||||||||||||||||||||||||||
Do the following:
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4. | How do I save my scan? | ||||||||||||||||||||||||||
After you scan your document/photo, tap Save, then select a location to save the file. | |||||||||||||||||||||||||||
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5. | How do I save my scanned files to an online storage service? | ||||||||||||||||||||||||||
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6. | How do I use my product's automatic document feeder (ADF) to scan? | ||||||||||||||||||||||||||
Do the following: 1. Open the app. 2. Tap Scan, then tap . 3. Tap Source, tap ADF, then tap Done. | |||||||||||||||||||||||||||
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7. | How do I view stored photos or documents in the app? | ||||||||||||||||||||||||||
Do the following: 1. Open the app. 2. Tap Photo or Saved Documents, then select your photo or document. | |||||||||||||||||||||||||||
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8. | How can I print documents from an Online Storage service with the app? | ||||||||||||||||||||||||||
Do the following:
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9. | How do I install Epson Creative Print from Epson iPrint? | ||||||||||||||||||||||||||
From iPrint, tap More Apps, then Install. You'll be taken to the Epson Creative Print page in the Apple App Store, then select Install. | |||||||||||||||||||||||||||
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10. | How do I print an email from iPrint? | ||||||||||||||||||||||||||
Do the following:
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11. | How do you I print to a Remote Printer? | ||||||||||||||||||||||||||
Follow the steps below:
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12. | What are the Local, Manual IP and Remote options in the Select Printer menu? | ||||||||||||||||||||||||||
See below.
For information on Epson Connect solutions or supported products, see our Epson Connect Printer Compatibility page. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
Product Information | |||||||||||||||||||||||||||
1. | Are iWorks files supported by the app? | ||||||||||||||||||||||||||
No | |||||||||||||||||||||||||||
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2. | Can I scan with the app? | ||||||||||||||||||||||||||
Yes (if your printer is supported.) | |||||||||||||||||||||||||||
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3. | How many web pages can I bookmark? | ||||||||||||||||||||||||||
Up to 10 pages may be bookmarked. | |||||||||||||||||||||||||||
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4. | What is Epson iPrint? | ||||||||||||||||||||||||||
It is a fun and easy-to-use photo printing app for the iPhone, iPad, or iPod touch. | |||||||||||||||||||||||||||
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5. | Does the app have any limitations? | ||||||||||||||||||||||||||
Yes, the app can not perform a rotational display. | |||||||||||||||||||||||||||
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6. | What is the maximum supported file size? | ||||||||||||||||||||||||||
20MB | |||||||||||||||||||||||||||
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7. | What print options can I control in the app? | ||||||||||||||||||||||||||
See table below:
* This option is product-dependant. It will display the options that your product supports. | |||||||||||||||||||||||||||
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8. | Which devices does Epson iPrint iOS support? | ||||||||||||||||||||||||||
Apple's iPhone, iPod Touch and iPad with iOS 9.0 or later. | |||||||||||||||||||||||||||
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9. | Which file type can I save a scanned image to? | ||||||||||||||||||||||||||
JPEG and PDF. | |||||||||||||||||||||||||||
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10. | Which file types are supported by the app? | ||||||||||||||||||||||||||
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11. | Which options are available after I scan a document? | ||||||||||||||||||||||||||
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12. | Which scan settings can I select in the app? | ||||||||||||||||||||||||||
The settings are product dependent. The app supports the following: (varies by product)
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________________ ________________ | |||||||||||||||||||||||||||
13. | What are the Local, Manual IP and Remote options in the Select Printer menu? | ||||||||||||||||||||||||||
See below.
For information on Epson Connect solutions or supported products, see our Epson Connect Solutions page. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
14. | What does the Access to Memory Device option do? | ||||||||||||||||||||||||||
You can copy photos to and from a memory card or smart device to your product's USB port or memory card slot(s). Note: Only JPG files are supported. | |||||||||||||||||||||||||||
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15. | What does the More Apps option do? | ||||||||||||||||||||||||||
It makes it easy to install other Epson recommended Apps from Apple's App Store. | |||||||||||||||||||||||||||
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16. | Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time? | ||||||||||||||||||||||||||
No. You'll need to select the Print Settings in each app individually. | |||||||||||||||||||||||||||
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17. | Which connection type should I use with Epson iPrint? | ||||||||||||||||||||||||||
It supports Wi-Fi with Infrastructure mode or Wi-Fi Direct connection. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
Solve a Problem | |||||||||||||||||||||||||||
1. | The app doesn't detect my scanner. What should I do? | ||||||||||||||||||||||||||
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________________ ________________ | |||||||||||||||||||||||||||
2. | When I use the Web Page Print option, part of the header or Web page does not print. What should I do? | ||||||||||||||||||||||||||
This is caused by the format of the web page and therefore cannot be changed. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
3. | When I use the Web Page Print option, part of the header or Web page does not print. What should I do? | ||||||||||||||||||||||||||
This is caused by the format of the web page and therefore cannot be changed. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
4. | Epson iPrint will not print to my printer that is connected with a USB cable to an Airport Extreme or Airport Express. What should I do? | ||||||||||||||||||||||||||
Connect your printer to your router with an Ethernet cable or WiFi connection, not through a USB connection. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
Error Messages | |||||||||||||||||||||||||||
1. | Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do? | ||||||||||||||||||||||||||
Sometimes these file types may not display or print correctly, try converting the file to a PDF, then print it. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
2. | I get a CD/DVD not set correctly message when I try to print. What should I do? | ||||||||||||||||||||||||||
The app does not support CD/DVD printing. Make sure the CD/DVD tray/cover is closed prior to printing. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
3. | I get a Cassette tray is not installed correctly message when I print. What should I do? | ||||||||||||||||||||||||||
Install the cassette tray, then press Start on the printer. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
4. | I get a Ink cover open message when I print. What should I do? | ||||||||||||||||||||||||||
Make sure the ink cover and/or the scanner is securely closed before printing. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
5. | I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do? | ||||||||||||||||||||||||||
Do the following: 1. Open the app. 2. Turn the product on (make sure it doesn't indicate an error and if the product was turned off during printing, cancel the print job). 3. Tap Scan, then tap . 4. Select your product, then tap Done. If you don't see your product listed, make sure your mobile device is on the same network as your product. Note: If you don't know the name of the network that your printer is connected to, print a Network Status Sheet from the printer's control panel. The network name will be on the sheet. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
6. | I get a Page not printed or Multi-page message when I print. What should I do? | ||||||||||||||||||||||||||
Check the following:
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________________ ________________ | |||||||||||||||||||||||||||
7. | I get a Printer Cover message when I print. What should I do? | ||||||||||||||||||||||||||
Make sure all covers on the product are closed before you print. If that doesn't help, contact Epson support. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
8. | I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do? | ||||||||||||||||||||||||||
Make sure your product's scanner cover is securely closed. If that doesn't help, contact Epson support. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
9. | I get a Service Required message when I print. What should I do? | ||||||||||||||||||||||||||
First check that your printer is operational and will print normally from PC and it has ink. If still unsuccessful, then contact Epson support for assistance. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
10. | I get an Incorrect Paper Size message when I print. What should I do? | ||||||||||||||||||||||||||
Make sure paper is loaded in the printer and make sure the correct paper size is selected in the app. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
11. | I get an Out of memory message when I try to scan. What should I do? | ||||||||||||||||||||||||||
Your device does not have enough memory to store the file. You'll need to free up space on your device to save the file. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
12. | I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do? | ||||||||||||||||||||||||||
Set up the File Sharing feature by doing the following on your product's control panel: Setup > File Sharing Setup, then Wi-Fi/Network. | |||||||||||||||||||||||||||
________________ ________________ | |||||||||||||||||||||||||||
13. | I can't open my PowerPoint presentation in iPrint. What should I do? | ||||||||||||||||||||||||||
Save your presentation as a PDF instead of a .ppt or .pptx file. The .ppt or .pptx file types are not compatible with the app. | |||||||||||||||||||||||||||
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