Large Format Solvent Printer Warranty

Introduction
This Express Warranty is in addition to other rights or remedies that You may have under the ACL in relation to your product.

Definitions

In this warranty:

  1. "Act" means the Consumer Guarantees Act 1993 as amended.
  2. "Consumables" include (without limitation) ink cartridges, paper, maintenance tanks, cleaning pads, cutter blades, pump cap assembly, flushing box, wiper blades, paper feed rollers and cleaning unit.
  3. "End User" means the first purchaser of a Product from a Stockist.
  4. "Epson Australia" means Epson Australia Pty Ltd ABN 91 002 625 783.
  5. "Epson Preferred Warranty" means a priority warranty service program with additional benefits beyond the Standard Express Warranty as described below.
  6. "Explanatory Notes" means the notes attached to and to be read in conjunction with this warranty.
  7. "Genuine" means manufactured by or for a member of the Seiko-Epson group of companies.
  8. "Installation Date" means the date of installation of a Product at the premises of an End User by a Service Agent.
  9. "Life Expectancy" means the estimated proper period of normal operation of a Part.
  10. "Onsite" means at your business premises in New Zealand.
  11. "Part" means a component of a Product.
  12. "Factory Second" means a Product expressly sold by Epson Australia as a second.
  13. "Product" means a Genuine Large Format Solvent Printer supplied new by Epson Australia, being one of the following models:-
    • Epson Stylus Pro GS6000
    • Epson SureColor SC-30600
    • Epson SureColor SC-50600
    • Epson SureColor SC-70600
  14. "Preventative Maintenance" means Epson's recommended routine Product maintenance schedule (as set out in the Epson Service Record Book supplied with the Product) at the cost of the End User, the current details of which are set out in the Explanatory Notes.
  15. "Proof of Purchase" means a legible copy of your purchase receipt or invoice for the Product.
  16. "Marketing Initiative" includes any competition or promotion initiated by Epson Australia relating to a Product.
  17. "Purchase Date" means the date of a Product’s first purchase from a Stockist.
  18. "Service Agent" means a person or company authorized by Epson Australia to repair a Product.
  19. “Standard Express Warranty” means the Product warranty described below
  20. "Stockist" means an authorized Epson PRO Graphics solvent ink dealer.
  21. "Warranty" means the Standard Express Warranty and Epson Preferred Warranty where applicable.
  22. "You" means the End User and "your" has a corresponding meaning.


Express Warranty Terms
Epson Australia offers an Onsite Express Warranty on your Product subject to the following conditions.

Epson Australia warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.

At its discretion, Epson Australia will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Express Warranty period.

A Stockist who sells a Product to you has no authority from Epson Australia to give you any additional Express Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:

  1. a Product's performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

This warranty includes all Parts (excluding consumables and Parts that have reached or exceeded their life expectancy as shown in the Explanatory Notes) and labour.

At its discretion, Epson Australia will either repair or replace a Product (with a Product to substantially the same or superior specifications) if it is found, on inspection by Epson or a Service Agent, to have any defect as outlined above. In the event that Epson chooses to replace a Product, only the unexpired balance of the Warranty for the replaced Product will carry over to the replacement Product.

All warranty claims must be approved by Epson before any warranty service work is performed. No such warranty service work can be performed except by a Service Agent.

Repair work under the Standard Express Warranty (other than Preventative Maintenance) will be carried out free of charge.


Express Warranty Claim Procedure
To make a claim under this Express Warranty, you must:

  • First call the Service Agent in New Zealand on 0800 657 932 to report any fault
  • When calling to report a fault, please make sure that you have the following information; printer model number, serial number, date of purchase and a detailed description of the fault.
  • Provide Proof of Purchase, to show that this Warranty applies to your Product at the date of your claim.

Express Warranty Application
This Warranty applies only:

  1. To a Product sold to You by Epson Australia or by a Stockist;
  2. If You use the Product for your private or business purposes; and
  3. You have not bought the Product for resale.

Express Warranty Exclusions
This Warranty will not apply if any of the following events occurs during the warranty period:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is serviced, repaired or modified other than by a Service Agent;
  3. You have installed or used a Product contrary to the technical or operating guidelines recommended in the Epson Australia user guide or manual;
  4. A component Part of your product has reached or exceeded its Life Expectancy;
  5. A Product's malfunction or failure to perform to Epson Australia’s specifications results from:
     
  1. deliberate or accidental damage;
  2. neglect or modification; or
  3. the use of incorrect voltage or a power surge; or
  4. any form of computer virus; or
  5. use of non-Genuine Consumables, software, replacement parts, accessories and/or interfacing; or
  6. any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.


Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant Express Warranty period, you may damage the Product and may consequently invalidate this Express Warranty and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.

Explanatory Notes:

Details of the company giving this warranty
Epson Australia Pty Ltd
3 Talavera Road, North Ryde, NSW 2113.
Phone 1300-131-928
Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/

Contact Details
For New Zealand Sales and Service Enquiries contact:-
AARQUE Graphics New Zealand Ltd
www.aarque.co.nz
Phone: 0800 657 932 (calls from within New Zealand)
Phone: +64 (09) 837 2144
Technical Downloads:    http://tech.epson.com.au/

For Australian Enquiries
Epson Australia Pty Ltd
Pro Graphics Division
www.epson.com.au
0011-612-8899-3666
Technical Downloads:    http://tech.epson.com.au/

Explanatory Notes

Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST), excluding Public Holidays

Standard Service Response Rate
Epson Australia Pty Ltd offers an eight (8) working hour response time on normal business days for Express Warranty repair work.

On-Site Service Coverage
Epson Australia Pty Limited will perform Onsite Express Warranty repair work within a 40–kilometre radius from the Central Post Office of the following locations:  Whangarei, Auckland, Hamilton, Tauranga, Rotorua, New Plymouth, Whanganui, Palmerston North, Napier, Wellington, Nelson, Blenheim, Christchurch, Timaru, Dunedin, Omaru, Invercargill and Queenstown.

Life Expectancy of Parts

Part Life Expectancy
Print Head As indicated by the printer on the control panel
Carriage Return Motor 460 million passes