ColorWorks Label Printer Warranty

Epson New Zealand Warranty

Introduction
This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.

Definitions
In this Warranty:

"Act" means the New Zealand Consumer Guarantees Act 1993 as amended
"Back to Base" means where delivery to and collection of your Product from the Service Agent is your responsibility
"Consumables" include (without limitation) ink cartridges, toner cartridges, paper, transfer belts and fusers
"Epson New Zealand" means Epson Australia Pty Ltd, trading as Epson New Zealand.
"Factory Second" means a Product sold by Epson New Zealand as a second.
"Genuine" means manufactured by or for a member of the SEIKO-Epson group of companies
"Purchase Date" means the date of first purchase from Epson New Zealand's website or a Stockist
"Service Agent" means an authorised Epson New Zealand Service Agent
"Stockist" means a dealer, reseller or retailer
"You" means the End User and "your" has a corresponding meaning.
"Onsite" means at your business premises within a 40 kilometre radius from the Central Post Office of the following New Zealand locations: Auckland, Hamilton, Wellington, Christchurch and Dunedin.
"Back to Base" is where You pay for delivery to and collection of your Product from a Service Agent.
"Consumable" includes (without limitation) ink cartridges, toner cartridges, ribbon cartridges, paper, transfer belts and fusers.
This Warranty applies in addition to the warranties implied by the Act.
Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date. Certain Products carry a longer warranty period. Refer to the table below for the warranty periods for these specific models.
"Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
"Product" means a Genuine Business Printer sold new by Epson New Zealand or stockist, being one of the following models:-

Epson ColorWorks C7500
Epson ColorWorks C7500G
Epson ColorWorks C6510A/C6510P
Epson ColorWorks C6010A/C6010P
Epson ColorWorks C4010
Epson ColorWorks C3500

Warranty Terms
Epson New Zealand offers a Back to Base or On-Site Warranty on your Product subject to the following conditions.

Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.

Refer to the table below for the warranty period/type for specific models.

ColorWorks Label Printers	Warranty Period
Epson ColorWorks C7500, C7500G	12 Months On-site
Epson ColorWorks C6510A/C6510P, C6010A/C6010P, C4010, C3500	12 Months Return to Base

For the Power Supply and Interface card for all models, the warranty period is one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.

The warranty does not cover Options and Consumables.

Software, including operating systems and software added by Epson through our configuration process, third party software, or the reloading of software are not covered by Epson warranty.

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.

A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

Product’s performance or fitness for any specific purpose; or
the currency or application of any Marketing Initiative.

Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

Warranty Claim Procedure
If You wish to make a claim under this Warranty, You must do the following:

Call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
In case of Epson ColorWorks 3500 return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson New Zealand’s Contact Centre; and
Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim.

You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.

In case of Epson ColorWorks C-7500/G:

First call the Stockist from which You purchased your Product to identify and rectify (if possible) any fault
If the fault cannot be identified and rectified as above, You should call Epson New Zealand on 0800 237 766 for the location of your nearest Service Agent and then provide that Service Agent with satisfactory proof of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim
If your Product is located within an 40 kilometre radius of a Service Agent (Auckland, Hamilton, Wellington, Christchurch and Dunedin) You will be entitled to receive Onsite Warranty service.
If your Product is located outside this radius, You must, either bear the cost and risk of having your Product delivered to and returned from a Service Agent for Warranty service, or pay the Service Agent’s reasonable travel and accommodation costs to provide You with Onsite Warranty service
If a Service Agent provides Onsite Warranty service but finds that any fault is not directly related to a breach of this Warranty, You must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide You with Onsite Warranty service.

Warranty Application
This Warranty applies only:

To a Product sold by Epson New Zealand or by a Stockist; and
You have not bought the Product for resale.

Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:

A Product’s serial number or any rating label is removed or changed in any way;
A Product is serviced or repaired by anyone other than an authorised Service Agent;
You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
You fail to follow recommended maintenance procedures and/or intervals set out in the Product’s user guide or manual;
A component Part of your Product reaches the end of its service life; or
A Product’s malfunction or failure to perform according to Epson New Zealand’s Specifications results from:

deliberate or accidental damage;
neglect or modification by or on behalf of an End User;
normal wear and tear;
the use of incorrect voltage or a power surge; or
your use of any non-genuine consumables, software, replacement Parts, accessories or interfacing.

Spare Parts & Consumable Warranty

For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.

Spare Parts under $500- (excluding GST):

Whether provided during a Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.

Spare Parts over $500- (excluding GST):

If provided free during an Warranty repair or under Epson CoverPlus, these parts carry a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.
If purchased outside of Warranty or Epson CoverPlus, these parts have a 12-month warranty.

The Spare Parts warranty will apply provided the following conditions are met:

They are purchased and installed by an Epson New Zealand authorised Service Agent
The product the spare parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
They are purchased and installed by an Epson authorised Service Agent
You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
At the time of installation of the purchased spare parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.

Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.

In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.

Non-Genuine Items
If You use non-Genuine Consumables, software, replacement Parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Warranty.

Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals: https://www.epson.co.nz/support/
Phone: 09 366 6855
Support: 0800 237 766

Support Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)

Australian customers please refer to
www.epson.com.au