Laser on site warranty

Definitions

In this warranty:

  • "Act" means the Consumer Guarantees Act 1993 as amended
  • "Consumables" include (without limitation) ink cartridges, toner cartridges, paper, transfer belts and fusers.
  • "Epson New Zealand" means Epson Australia Pty Ltd trading as Epson New Zealand
  • "Genuine" means manufactured by or for a member of the SEIKO-Epson group of companies
  • "Onsite" means at your premises, provided it is situated within a 50 kilometre land radius of a Service Agent
  • "Product" means an item of Genuine equipment supplied new by Epson New Zealand
  • "Purchase Date" means the date of first purchase from Epson New Zealand's website or a Stockist
  • "Service Agent" means an authorised Epson New Zealand Service Agent
  • "Stockist" means a dealer, reseller or retailer
  • "You" means the End User and "your" has a corresponding meaning.

Introduction

Subject to these conditions, Epson New Zealand offers this Warranty on a Product to which Onsite service applies.

This Warranty applies in addition to the warranties implied by the Act.

A Stockist who has sold a Product to you has acted as principal and has no authority to give any additional warranty or guarantee in relation to the Product on behalf of Epson New Zealand.

Epson New Zealand will not be liable for any consequential loss, indirect or special damage arising from your use of the Product. In particular (but without limitation) Epson New Zealand excludes any liability for actual or expected revenue loss or loss or corruption of data.


Warranty

Epson New Zealand warrants that your Product will be free from defects in materials or workmanship for one (1) year from your Purchase Date.

At its discretion, Epson New Zealand will repair or replace your Product, if it does not comply with this Warranty.

To make a Warranty claim, you must:

  • You must first call Epson New Zealand's Contact Centre on 0800 237766;
  • If warranty service is required, your Product is located within a 50 kilometre distance from a Service Agent; and
  • Provide a copy of your purchase receipt, to show that this Warranty applies to your Product at the date of your claim.

If your Product is not located within a 50 kilometre land radius from a service agent, either the Service Agent may require you to pay its traveling costs (on a return basis) for Onsite service, or you must deliver the Product to and collect it from the Service Agent at your cost.


Warranty Application

This Warranty applies only:

  1. To a Product supplied new to You by a Stockist;
  2. If you use the Product for your own private or business purposes; and
  3. You have not bought the Product for resale.

Warranty Exclusions

This Warranty will not apply if during the warranty period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is repaired other than by a Service Agent;
  3. You use a Product contrary to any technical or operating environment guidelines recommended in its user guide or manual;
  4. A part in your Product reaches the end of its service life;
  5. A Product is used in excess of its rated durability or duty cycles;
  6. A Product's malfunction or failure results from:
     
    1. deliberate or accidental damage;
    2. neglect or modification;
    3. incorrect voltage or a power surge; or
    4. your use of any non-genuine consumables, software, parts, accessories or interfacing.

Non-Genuine Items

Epson New Zealand advises that if you use non- Genuine Consumables, software, replacement parts or accessories, you may damage your Product