Epson New Zealand's Privacy Policy

Introduction
Epson Australia Pty Limited trading as Epson New Zealand ("Epson") understands that your privacy is important and recognizes the importance of respecting customer privacy over the Internet.

Within our main site www.epson.co.nz and other sites that we operate ("Sites") Epson may collect information that can personally identify you ("Personal Information").

In this Privacy Statement, we explain the circumstances in which we may collect Personal Information and how we may use it.

Identifying Information
In general, you can visit our Sites without identifying or providing information about yourself. However, Epson may receive Personal Information from you, if you wish to do any of the following things:

  • Participate in one of our competitions or promotions
  • Register with one of our Sites
  • Register your Epson product online
  • Request Epson product information
  • Request Epson technical support
  • Make an online purchase
  • Provide an online review of our Products via one of our Sites

What Personal Information Will We Collect?
In these instances, Epson may obtain the following Personal Information:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Fax number

Additional Information
Epson may request additional information for our marketing and research purposes, which may include (without limitation)

  • How you found out about the Site
  • Navigational data to monitor Site use and improve Site content
  • Your product functionality preferences
  • Details of Epson Products that you own or use ("Products")

You are free to ask us to delete your Personal Information from our database at any time, as explained below.

Site Membership
When you visit the "Members Section" of a Site after registration, your membership number and password will identify you. You will be free to change your Personal Information or to ask for it to be removed from our membership database.

Use of Personal Information
If you choose to give us Personal Information, Epson may use it to support our customer relationship with you.

For example, we may post or email to you announcements of product upgrades, special offers, competitions, promotions and other new products and services from time to time.

Epson will not share, rent, sell or otherwise disclose your Personal Information to any other companies or organizations without first seeking and obtaining your consent, except as explained below.

However, Epson may disclose general information about its customers and Site members to third parties such as advertisers and business partners. For example, we might disclose that a certain percent of Site users is in a particular age bracket or is a PC or Macintosh user.

Epson may also disclose Personal Information to independent research agencies who have been contracted to act on behalf of Epson, for the sole purpose of instructing them to conduct product or customer research. Such agencies may also collect end-user Product reviews on Epson’s behalf for the purpose of publishing these reviews on Epson’s websites. Epson has strict privacy conditions in place with its agencies to ensure the protection of Personal Information. Such agencies will be bound not to use or disclose Person Information for any other purpose.

Otherwise, Epson will not disclose Personal Information to a third party without first seeking and obtaining your consent, except in the circumstances explained below.

Credit Card Transactions
If you purchase a Product on-line from the Epson website, you are directed to ANZ eGate credit card payment processing system, where you key in your credit card details. This data does not flow through and is not processed or retained on Epson's systems. Epson does not have access to your credit card numbers/details, and we do not retain your credit card details on our systems. Any credit card processing issues should be referred back to your credit card provider.

Bank Account Details
Epson may fulfill cashback promotions via Electronic Funds Transfer ("EFT"), whereby we will ask customers to enter their bank account numbers into our systems. Webpage forms use the SSL secure encrypted technologies to transmit this information and bank account numbers are stored in encrypted format. Six months after direct deposits are processed; all associated bank account numbers will be automatically deleted from our systems.

When Can We Disclose Information to Third Parties?
In addition to contracted survey agencies, we may also give your address details to third parties (such as couriers, NZ Post, Courier Post, Supply Chain Solutions, or promotions fulfillment houses, to allow them to deliver your web order, prize or reward to you.)

Otherwise, we will only disclose Personal Information to third parties without first seeking your consent, if we are required by law to do so, for example by a government agency.

Security of Your Personal Information
We will take reasonable steps to keep your Personal Information confidential and to protect it from misuse, unauthorised access, modification or disclosure. We have implemented and will maintain current standards of technology and operational security to protect your Personal Information from any such interference.

Opting-out and Updating Personal Information
If you wish to opt out of receiving direct marketing communications from us, you may do so at any time by using the "Unsubscribe" link on the relevant Site. If you wish to update your Personal Information (such as your postal or email address), you may do so by using the 'Change of Details' link on the relevant Site.

If you wish to remove your personal details removed from our websites, please e-mail, Epson New Zealand

Third Party Links
This Site may provide you with links to other Internet sites ("Third Party Sites") that are not operated by Epson and which have different information privacy and collection practices.

If you choose to link from this Site to a Third Party Site, you acknowledge that Epson has no responsibility for the privacy of any Personal Information that you may submit to the operator of that site.

Cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. We use cookies to operate our Site membership system and to identify products that you purchase through the "Shopping Trolley" system on our "Shop Online" site. They also help us to identify visitors that have previously registered with a Site.

Update of This Privacy Policy
From time to time, Epson may revise this Privacy Policy and we suggest that you should periodically review our current Privacy Policy on this Site. Epson will not send you any separate notification of changes to its Privacy Policy.

Epson will not send you any separate notification of changes to its Privacy Statement.

How to Contact us
If you have any questions about our privacy policy, the practices of this Site, or your dealings with this Site, you can contact us at /company/contactus/