Q1. When does the coverage period of the Epson CoverPlus Service Pack start from?
The additional coverage period starts once the standard warranty for the product has expired. However once you take out Epson CoverPlus you'll receive all the extra benefits from day one.
Q2. Till what time can I purchase an Epson CoverPlus Service Pack?
Epson CoverPlus Service Packs can be purchased anytime in the first 12 months from date of purchase of a new main unit. For Factory Seconds machines, Epson CoverPlus Service Packs needs to be purchased within the first 6 months of ownership.
Q3. If I live in a regional location which is outside the On-Site coverage area, can I still purchase an On-Site Epson CoverPlus Service Pack?
You are still eligible to purchase the Service Pack but will need to either bear the cost and risk of having your product delivered to and returned from a Service Agent, or pay the Service Agent's reasonable travel and accommodation costs to provide you with on-site service.
Q4. Can I purchase multiple Epson CoverPlus Service Packs?
Multiple Epson CoverPlus Service Packs can be purchased with Stylus Pro Graphics, SureColor Pro Graphics and SureColor Technical models. Service Packs can be combined to enable coverage of up to 5 years maximum e.g. 5yrs = 1yr warranty + 4yrs (i.e. 2 x 2yr Service Packs). With SureColor Signage and Fabric Models, the maximum total coverage is 3 years. e.g. 3yrs = 1yr warranty + 1 x 2yr Service Pack
Multiple Service Packs can't be purchased with any other category.
Q5. Is there a limit on the number of times I can have my product repaired during the coverage period?
There is no limit on the number of times a product can be repaired under Epson CoverPlus. Epson has the right to replace the product with a suitable equivalent in case further repair is not feasible.
Q6. How do I know when the coverage on my product is coming to an end?
Visit the history page on the product registeration area to view coverage details. For more information https://www.clubepson.com.au/register_product/index.asp
Q7. How do I make a service call?
Please refer to the Epson CoverPlus Terms and Conditions
page, select your product type and follow the applicable claim process.
Technical Downloads: For software and driver downloads http://tech.epson.com.au/