Epson CoverPlus Return to Base for Business Systems (POS) & Label Printers

 

Terms & Conditions

Epson New Zealand offers Epson CoverPlus service on your product subject to the following conditions:

  1. Epson CoverPlus provides an additional period of service & support coverage including hardware failures and defects.
  2. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
  3. Coverage includes parts & labour.
  4. Coverage provides dedicated unlimited technical phone & email support.
  5. Coverage provides guaranteed phone response within 8 business hours.
  6. Coverage includes priority call queue.
  7. Epson CoverPlus must be bought within first 12 months of purchase of main unit.
  8. In case of failure; at its discretion, Epson New Zealand will either repair or replace a Product.
  9. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
  10. Epson CoverPlus is not transferable.
  11. Epson CoverPlus can only be used with a main unit sold by Epson New Zealand or by a Stockist.
  12. Epson CoverPlus is not available with Epson factory seconds or Epson product accessories or consumables.
  13. Epson CoverPlus cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
  14. During a service request, customer will be required to pay the cost of delivering the Product to and collecting the Product from Epson New Zealand (or an Epson authorised Service Agent).
  15. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
  16. The Epson bonus warranty offered with your product registration may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Specifically, the Epson bonus warranty is not valid in conjunction with any Epson CoverPlus purchase made for the same product either before or after completing the registration and only the benefits of the Epson CoverPlus will apply.
  17. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.
  18. CoverPlus commences immediately after the expiry of the product's Express Warranty and the Express Warranty commences at the date of purchase or delivery of the product.

Epson CoverPlus Claim Process:

If you wish to utilize the services & support under Epson CoverPlus; you must do the following:

  1. Call Epson New Zealand's Contact Centre on 0800 237 766 to notify them about your service requirement.
  2. Return the Product, as far as possible in its original packaging, to an Authorised Service Agent, whose location will be advised by Epson New Zealand's Contact Centre; and
  3. Provide a proof of purchase & a copy of Epson CoverPlus certificate to confirm your product is eligible for this service.

Customer will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or an Authorised Service Agent) for this service.

Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired by anyone other than by an authorised Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
  4. You fail to follow recommended maintenance procedures and/or intervals set out in the Product's user guide or manual.
  5. A component part of your Product reaches the end of its service life; or
  6. A Product's malfunction or failure to perform to Epson New Zealand's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. Normal wear and tear;
  4. The use of incorrect voltage or a power surge; or
  5. Your use of any non-genuine consumables, software, replacement parts, accessories or interfacing.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant warranty period, you may damage the Product and may consequently invalidate this service coverage.


Company Details
Epson Australia Pty Ltd (trading as Epson New Zealand)
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Phone +61 2 8899 3666

Epson New Zealand
Level 2
7-9 Fanshawe Street
Auckland, 1010
Tel: +64 9 366 6855

All Support Calls Phone: 0800 237 766

Website: www.epson.com.au
Technical Downloads: http://tech.epson.co.nz
For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/

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Terms & Conditions

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