Epson CoverPlus On-Site for Large Format DTG Series Printers

 

 

Standard Warranty

Epson CoverPlus

Coverage period
1 Year
Up to 5* Years
Coverage Type
On-Site
On-Site
Parts
Yes*
Yes*
Labour
Yes
Yes
Parts replacement including printhead @ End of life
No
Yes*
Coverage distance
50 kms from Service Agent
50 kms from Service Agent
Phone response (within business hours)
8 hrs of Epson being notified
4 hrs of Epson being notified
Priority 1st Queue
No
Yes
Flexibility to transfer service product
No
Yes
Dedicated unlimited telephone support
Yes
Yes
Dedicated unlimited email support
Yes
Yes

*Limits apply to selected models (see details below)

Terms & Conditions

The following conditions are applicable if you have purchased On-Site Epson CoverPlus for any of the following Large Format Fabric and Merchandise printer models:

  • Epson SureColor-F2000
  • Epson SureColor F2160
  • Epson SureColor F3000
  1. This Epson CoverPlus service provides On-Site service & support coverage for an additional period of time.
  2. On-Site Epson CoverPlus service includes parts (including key components such as print head) and labour. In the case of the F3000 a maximum limit of 3 print heads per year will be provided free during the cover period after which additional heads should they be required will be supplied at a subsidised rate.
  3. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
  4. Coverage provides dedicated unlimited technical phone & email support.
  5. Coverage provides guaranteed phone response within 4 business hours.
  6. Coverage includes priority call queue.
  7. On-Site Epson CoverPlus service is transferable in case of onward sale.
  8. On-Site Epson CoverPlus service does not apply to Epson product accessories or consumables.
  9. On-Site Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement or service agreement.
  10. On-Site Epson CoverPlus must be bought within first 12 months of purchase of main unit.
  11. The maximum service coverage period is five (5) years (i.e. 5yrs may be 1yr warranty + 2 x 2yr Service Pack).
  12. On-Site Epson CoverPlus will cover products within a radius of 50 kms from the nearest authorised service agent, in the following areas;

    Auckland, Hamilton, Palmerston North, Wellington, Christchurch and Dunedin.

  13. If the Product is located outside this radius, customer must, either bear the cost and risk of having the Product delivered to and returned from a Service Agent, or pay the Service Agent's reasonable travel and accommodation costs to be provided with On-Site service under this cover.
  14. In case of failure; at its discretion, Epson New Zealand will either repair or replace a Product.
  15. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
  16. On-Site Epson CoverPlus can only be used with a main unit sold by Epson New Zealand or by a Stockist.
  17. For On-Site Epson CoverPlus service to remain valid; the Product needs to be operated at its original Location at the time of installation, in a suitable environment, in compliance with the Product's environmental requirements and within Specification.
  18. The customer will need to follow the user maintenance as outlined in the user guide and ensure to maintain a current copy (updates periodically posted to the Epson New Zealand web site).
  19. Customer will need to ensure to use correct genuine Epson Consumables and Consumable Parts needed for the Product as called for in the user manual.
  20. Customer will need to follow the instructions outlined in your user guide, in terms of initial product set-up, ink cartridge loading, maintenance and replacement.
  21. Customer will need to follow the procedure outlined in your user guide for daily power down and power down prior to an extended period of inactivity.
  22. Customer will follow correct procedures in terms of platen selection, platen height setting, garment preparation, garment loading and unloading.
  23. Use of non-genuine Epson consumables may void the benefits of On-Site Epson CoverPlus.
  24. Coverage is conditional on the correct storage of Ink and consumables, the user maintaining current firmware, and performing regular user checks as per the user manual, ensuring that the machine is regularly switched on and allowed to perform its inbuilt cleaning cycles, and that it is installed and operated correctly as per the user manual. In the case of models which support Epson Total Solution you have registered on the system, connected the machine to a network with internet access and ensured access equipment such as routers, firewalls, etc. have been configured to enable two way data transfer to the printer.
  25. If a Service Agent provides On-Site support or service but finds that any fault is not directly related to a faulty product, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with On-Site service.
  26. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.

On-Site Epson CoverPlus Claim Process:

  1. In case of a warranty job; contact your relevant Epson dealer
  2. Customer will be asked to provide the product’s serial number and Epson CoverPlus ID to the dealer.
  3. Dealer will log a repair job with Epson
  4. Should it be determined that an On-Site repair is required, an Authorised Service Agent will get in touch with the customer.
  5. The Authorised Service Agent with customer's permission will visit the premises next business day, or at a more suitable and convenient time should next day not be possible.

On-Site Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in anyway.
  2. A Product is serviced, repaired or modified other than by Epson or its authorised Service Agent.
  3. You have installed or used a Product contrary to the technical or operating guidelines recommended in its User guide or Manual.
  4. A fault occurs in any parts, materials or products not supplied by Epson.
  5. Any fault or damage caused by using non Genuine ink/fluid cartridges for the Product, or any ink delivery system other than the Genuine ink delivery system built into the Product.
  6. Any fault or damage due to the quality of media used, including (but without limitation):
  1. Damage to the Product's print head caused by media imperfections such as variations in thickness;
  2. Improper storage of media before use in the Product; or
  3. Improper installation or setting of media in the Product.
  1. Any fault or damage caused by third-party software, applications, parts, components or peripheral devices not provided by Epson with the Product.
  2. Any fault or damage due to using filters, solvents, or other supplies not meeting Specifications.
  3. Any fault or damage caused by neglecting or improperly performing user level maintenance as documented in the Manual.
  4. Any fault or damage caused by misuse, abuse, improper installation, neglect, fire, flood, lightning, electrical surges or incorrect currents, disasters or acts of God.
  5. Any colour change or fading of printed output.
  6. Any fault or damage caused by the use of non-recommended materials, tools, liquids or fluids when performing user maintenance.
  7. Any fault or damage from your failure to procure, install, or have maintenance performed on Product or items not covered by this Warranty and on all non-Epson communications media and peripherals including without limitation transmission lines, networks, telephone, and telegraph equipment for the remote transmission of data.
  8. Any fault or damage arising from operator error.
  9. Any operator supplies or accessories, paint, or refinishing of the Equipment.
  10. Any electrical or mechanical work not related to Product maintenance, or any, installation, removal of accessories, attachments, or other devices not supplied by Epson New Zealand.
  11. Any alteration to the configuration of the Product not authorised by Epson New Zealand or a Sales Agent.
  12. Epson is prevented from performing repair due to inadequate access or failure to register product (where applicable) under Epson Total Solution and make it addressable from the internet, etc.
  13. A Product's malfunction or failure to perform to Specifications results from:
  1. Deliberate or accidental damage including damage in transit, by insects/pests, through liquid spillage, or through any other improper use or mishandling by the End User;
  2. Modification;
  3. Any form of computer virus; or
  4. Any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service product and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.


Company Details
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 2
7-9 Fanshawe Street
Auckland, 1010
Office Phone: (09) 366 6855

Private Bag 92073
Auckland Mail Centre, 1142

Technical Support Call: 0800 237 766

Or for technical support, please click here

Technical Downloads, Drivers & Manuals visit: http://tech.epson.co.nz

For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/index.asp

Website: www.epson.co.nz

Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Australia
Phone +61 2 8899 3666

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