Epson CoverPlus On-Site for Large Format Printers

 

Standard Warranty

Epson CoverPlus

Coverage period
1 Year
Up to 5 Years
Coverage Type
On-Site
On-Site
Parts
Yes
Yes
Labour
Yes
Yes
Parts replacement including printhead @ End of life
No
Yes
Coverage distance
50 kms from Service Agent
50 kms from Service Agent
Phone response (within business hours)
8 hrs of Epson being notified
4 hrs of Epson being notified
Priority 1st Queue
No
Yes
Flexibility to transfer service product
No
Yes
Dedicated unlimited telephone support
Yes
Yes
Dedicated unlimited email support
Yes
Yes

Terms & Conditions

The following conditions are applicable if you have purchased On-Site Epson CoverPlus for any of the following Large Format Poster, Graphics, Photography, Fine Art, Proofing and Packaging printer models:

  • Epson Stylus Pro 7450, Stylus Pro 7700, Stylus Pro 7880, Stylus Pro 7890, Stylus Pro 7900, Stylus Pro 7900CTP, Stylus Pro WT7900, Stylus Pro 9450, Stylus Pro 9600, Stylus Pro 9700, Stylus Pro 9880, Stylus Pro 9890, Stylus Pro 9900, Stylus Pro 11880, SureColor P800, SureColor P906, SureColor P5070, SureColor P6070, SureColor P7070, SureColor P7560, SureColor P8070, SureColor P9070, SureColor P9560, SureColor P10070, SureColor P20070
  1. This Epson CoverPlus service provides On-Site service & support coverage for an additional period of time.
  2. On-Site Epson CoverPlus service includes parts (including key components such as print head) and labour.
  3. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
  4. Coverage provides dedicated unlimited technical phone & email support.
  5. Coverage provides guaranteed phone response within 4 business hours.
  6. Coverage includes priority call queue.
  7. On-Site Epson CoverPlus service is transferable in case of onward sale.
  8. On-Site Epson CoverPlus service does not apply to Epson product accessories or consumables.
  9. On-Site Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement or service agreement.
  10. On-Site Epson CoverPlus can provide a maximum total coverage of 5 years (i.e. 5yrs = 1yr warranty + 2 x 2yr Service Packs).
  11. On-Site Epson CoverPlus must be bought within first 12 months of purchase of main unit.
  12. On-Site Epson CoverPlus will cover products within a radius of 50 kms from the nearest authorised service agent, in the following areas;

    Auckland, Hamilton, Palmerston north, Wellington, Christchurch and Dunedin

  13. If the Product is located outside this radius, customer must, either bear the cost and risk of having the Product delivered to and returned from a Service Agent, or pay the Service Agent's reasonable travel and accommodation costs to be provided with On-Site service under this cover.
  14. In case of failure; at its discretion, Epson New Zealand will either repair or replace a Product.
  15. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
  16. On-Site Epson CoverPlus can only be used with a main unit sold by Epson New Zealand or by a Stockist.
  17. Use of non-genuine Epson consumables may void the benefits of On-Site Epson CoverPlus.
  18. Coverage is conditional on the correct storage of Ink and consumables, the user maintaining current firmware, and performing regular user checks as per the user manual, ensuring that the machine is regularly switched on and allowed to perform its inbuilt cleaning cycles, and that it is installed and operated correctly as per the user manual.
  19. If a Service Agent provides On-Site support or service but finds that any fault is not directly related to a faulty product, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with On-Site service.
  20. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.

Epson CoverPlus Claim Process:

  1. In case of a warranty job; contact your relevant Epson dealer
  2. Customer will be asked to provide the product’s serial number and Epson CoverPlus ID to the dealer.
  3. Dealer will log a repair job with Epson
  4. Should it be determined that an On-Site repair is required, an Authorised Service Agent will get in touch with the customer.
  5. The Authorised Service Agent with customer's permission will visit the premises next business day, or at a more suitable and convenient time should next day not be possible.

Epson CoverPlus Exclusions:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired or modified by anyone other than by a Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual, or;
  4. A Product's malfunction or failure to perform according to Epson New Zealand's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. The use of incorrect voltage or a power surge;
  4. Any form of computer virus;
  5. The use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
  6. Any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate this service product and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.


Company Details
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 2
7-9 Fanshawe Street
Auckland, 1010
Office Phone: (09) 366 6855

Private Bag 92073
Auckland Mail Centre, 1142

Technical Support Call: 0800 237 766

Or for technical support, please click here

Technical Downloads, Drivers & Manuals visit: http://tech.epson.co.nz

For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/index.asp

Website: www.epson.co.nz

Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Australia
Phone +61 2 8899 3666

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