Epson CoverPlus Return to Base for Dot Matrix Printers

 

Terms & Conditions

Epson New Zealand offers Epson CoverPlus service on your product subject to the following conditions:

  1. Epson CoverPlus provides an additional period of service & support coverage including hardware failures and defects.
  2. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
  3. Coverage includes parts & labour including print heads.
  4. Coverage provides dedicated unlimited technical phone & email support.
  5. Coverage provides guaranteed phone response within 8 business hours.
  6. Coverage includes priority call queue.
  7. Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Factory Seconds unit purchased from Epson.
  8. In case of failure; at its discretion, Epson New Zealand will either repair or replace a Product.
  9. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
  10. Epson CoverPlus is not transferable.
  11. Epson CoverPlus can be used with a main unit sold by Epson New Zealand or by a Stockist, or with a Factory Seconds unit sold by Epson New Zealand.
  12. Epson CoverPlus is not available with Epson product accessories or consumables.
  13. Epson CoverPlus cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
  14. During a service request, customer will be required to pay the cost of delivering the Product to and collecting the Product from Epson New Zealand (or an Epson authorised Service Agent).
  15. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
  16. The Epson bonus warranty offered with your product registration may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Specifically, the Epson bonus warranty is not valid in conjunction with any Epson CoverPlus purchase made for the same product either before or after completing the registration and only the benefits of the Epson CoverPlus will apply.
  17. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.

Epson CoverPlus Claim Process:

If you wish to utilise the services & support under Epson CoverPlus; you must do the following:

  1. Call Epson New Zealand's Contact Centre on 0800 237 766 to notify them about your service requirement.
  2. Return the Product, as far as possible in its original packaging, to an Authorised Service Agent, whose location will be advised by Epson New Zealand's Contact Centre; and
  3. Provide a proof of purchase & a copy of Epson CoverPlus certificate to confirm your product is eligible for this service.

Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired or modified by anyone other than by an Authorised Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
  4. A component part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
  5. A Product's malfunction or failure to perform according to Epson New Zealand's specifications results from:
  1. deliberate or accidental damage;
  2. neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge;
  4. any form of computer virus;
  5. the use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
  6. any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service coverage.


Company Details
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 2
7-9 Fanshawe Street
Auckland, 1010
Office Phone: (09) 366 6855

Private Bag 92073
Auckland Mail Centre, 1142

Technical Support Call: 0800 237 766

Or for technical support, please click here

Technical Downloads, Drivers & Manuals visit: http://tech.epson.co.nz

For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/index.asp

Website: www.epson.co.nz

Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Australia
Phone +61 2 8899 3666

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Terms & Conditions