Epson CoverPlus Exchange for Scanners

 

	Standard Warranty	Epson CoverPlus
Coverage period	1 Year	Up to 3 Years
Coverage Type	Return to Base	Exchange
Parts	Yes	Yes - Product Exchanged
Labour	Yes	Yes - Product Exchanged
Coverage Distance	N/A	NZ Wide Courier Pick Up
Phone response (within business hours)	24-48 hrs of Epson being notified	8 hrs of Epson being notified
Priority 1st Queue	No	Yes
Dedicated unlimited telephone support	Yes	Yes
Dedicated unlimited email support	Yes	Yes

Terms & Conditions

The following conditions are applicable if you have purchased Epson CoverPlus Exchange for any of the following scanner models:

Perfection V600 Photo, Perfection V850, GT-1500, WorkForce DS-520, WorkForce DS-860, Perfection V39, Perfection V370, WorkForce DS-40, Expression 11000XL, WorkForce DS-70000, WorkForce DS-7500.

1. This Epson CoverPlus service pack provides an additional two years cover over the standard warranty.
2. This Epson CoverPlus service enhances the coverage type from Return to Base to Exchange service.
3. Exchange coverage commences from actual purchase date of main unit.
4. Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Factory Seconds unit purchased from Epson.
5. This Epson CoverPlus service makes customer eligible for replacement of their faulty unit with a functional equivalent; one of like & quality.
6. Customers must remove & re-install the product at their own expense.
7. Epson will arrange a separate courier to pick up the faulty unit.
8. Customer is responsible for packing the faulty unit in the box in which the replacement unit will be supplied.
9. Exchange or replaced product will assume the remaining coverage period under the service pack.
10. Epson's liability for replacement of product will not exceed the original retail selling price of the scanner.
11. This Epson CoverPlus service is not transferable.
12. Epson CoverPlus is not available with Epson product accessories or consumables.
13. The Epson bonus warranty offered with your product registration may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Specifically, the Epson bonus warranty is not valid in conjunction with any Epson CoverPlus purchase made for the same product either before or after completing the registration and only the benefits of the Epson CoverPlus will apply.
14. This Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
15. Epson CoverPlus can be used with a main unit sold by Epson New Zealand or by a Stockist, or with a Factory Seconds unit sold by Epson New Zealand.
16. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
17. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.
18. CoverPlus commences immediately after the expiry of the product's Express Warranty and the Express Warranty commences at the date of purchase or delivery of the product.

Epson CoverPlus Claim Process:

If you wish to utilise the services & support under Epson CoverPlus; you must do the following:

1. Call the support centre at 0800 237 766.
2. Let the agent know that you have purchased an Epson CoverPlus Exchange Service Pack.
3. Customer will be routed to technical engineer who will try to resolve the issue on the phone.
4. Provide the scanner model details & the serial number to the engineer.
5. If unresolved the technical engineer will log the case for the shipment of replacement product.

Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

1. A Product's serial number or any rating label is removed or changed in any way;
2. A Product is serviced or repaired or modified by anyone other than by an Authorised Service Agent;
3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
4. A component part of your Product, reaches the end of its service life; or
5. A Product's malfunction or failure to perform according to Epson New Zealand's specifications results from:

1. Deliberate or accidental damage;
2. Neglect or modification by or on behalf of an End User;
3. The use of incorrect voltage or a power surge;
4. Any form of computer virus;
5. The use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
6. Any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service coverage.

Company Details
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 1, 7-9 Fanshawe Street
Auckland, 1010
Office Phone: (09) 366 6855

Technical Support Call: 0800 237 766

Or for technical support, please click here

Technical Downloads, Drivers & Manuals visit: http://tech.epson.co.nz

For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/index.asp

Website: www.epson.co.nz

Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Australia
Phone +61 2 8899 3666