Epson CoverPlus Onsite for Single & Multifunctional Inkjet Printers

Terms & Conditions

The following conditions are applicable if you have purchased Epson CoverPlus Onsite for any of the following Epson models:

• WorkForce WF-7620, WorkForce WF-4630, WorkForce WF-4640, WorkForce WF-7610, SureColor SC-P600, SureColor SC-P405.

This Epson CoverPlus service pack provides an additional two years cover over the standard warranty.

1. This Epson CoverPlus service enhances the coverage type from return to base to onsite service.
2. Onsite Epson CoverPlus service includes parts (including key components such as print head) and labour.
3. Onsite coverage commences from actual purchase date of main unit.
4. Coverage provides dedicated unlimited technical phone & email support.
5. Coverage includes priority call queue.
6. Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Quality Refurbished Product / Factory Seconds unit purchased from Epson.
7. You will be entitled to receive Onsite CoverPlus service, if your Product is located within 50 kilometres of:-

• Whangarei
• Auckland
• Hamilton
• Tauranga
• Rotorua
• Palmerston North,
• Wellington
• Nelson
• Christchurch
• Timaru
• Dunedin

8. If the Product is located outside this radius, customer must, either bear the cost and risk of having the Product delivered to and returned from a Service Agent, or pay the Service Agent's reasonable travel and accommodation costs to be provided with Onsite service under this cover.
9. In case of failure; at its discretion, Epson New Zealand will either repair or replace a Product.
10. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
11. This Epson CoverPlus service is not transferable.
12. Epson CoverPlus is not available with Epson product accessories or consumables.
13. This Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
14. Epson CoverPlus can be used with a main unit sold by Epson New Zealand or by a Stockist, or with a Quality Refurbished Product / Factory Seconds unit sold by Epson New Zealand.
15. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
16. If a Service Agent provides Onsite support or service but finds that any fault is not directly related to a faulty product, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with Onsite service.
17. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.
18. CoverPlus commences immediately after the expiry of the product's Express Warranty and the Express Warranty commences at the date of purchase or delivery of the product.

Epson CoverPlus Claim Process:
If you wish to utilise the services & support under Epson CoverPlus; you must do the following:

1. Customer calls the Epson support center at 0800 237 766
2. Customer will be asked to provide the products serial number and Epson CoverPlus ID. These details need to be on hand at the time of the call.
3. Call Centre Agent will assess the reported problem.
4. Call may be escalated to a higher tier of support for further assessment.
5. Should it be determined that an Onsite repair is required, an Authorised Service Agent will get in touch with the customer.
6. The Authorised Service Agent with customer's permission will visit the premises next business day, or at a more suitable and convenient time should next day not be possible.

Epson CoverPlus Exclusions:
Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

1. A Product's serial number or any rating label is removed or changed in any way;
2. A Product is serviced or repaired or modified by anyone other than by an Authorised Service Agent;
3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
4. A component part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
5. A Product's malfunction or failure to perform according to Epson New Zealand's specifications results from:

1. deliberate or accidental damage;
2. neglect or modification by or on behalf of an End User;
3. the use of incorrect voltage or a power surge;
4. any form of computer virus;
5. the use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
6. any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Use of ink past shelf-life (Best Before/Use By date)
Where any product is operated with ink that has reached or passed the “Best Before” or “Use By” date printed on the ink packaging, label, or container (the Shelf-Life Date), Epson CoverPlus will not apply to any of the following:

1. any print-quality issues, including but not limited to banding, colour shift, clogging, or other image artefacts;
2. any faults or damage to the print head or other print system components (including, without limitation, dampers, capping stations, wipers, pumps, lines, filters, and seals); and
3. any damage to other parts of the product caused by ink failure, including but not limited to leakage, coagulation, separation, precipitation, sedimentation, or contamination.

For the purposes of this condition, used beyond the Shelf-Life Date includes installation or continued operation of the ink after that date, whether the ink was installed before or after the Shelf-Life Date. Epson may request reasonable evidence of the ink’s batch number and Shelf-Life Date. This condition applies to all inks used with the product.

Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service coverage.

For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/index.asp

Details of the company providing Epson CoverPlus extended warranty service:
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 1, 7-9 Fanshawe Street
Auckland, 1010
Office Phone: (09) 366 6855
www.epson.co.nz

Technical Support & Downloads: https://www.epson.co.nz/support/

Technical Support Phone* 0800 237 766

*Please note that Epson does not change for technical phone support.

Epson New Zealand product warranty

Epson Australia product warranty

Epson New Zealand CoverPlus