Epson Customer Service - Epson New Zealand

Our Vision On Service

At Epson, we strive to exceed your vision. Our aim is to exceed customer expectations by delivering first class customer service and support. With a variety of service options to choose from, you can rest assured knowing that you'll receive fast, reliable and professional support. You can rely on Epson.

Customer Surveys

To ensure that we deliver outstanding customer service and support, we regularly survey our customers and they consistently score us at over 90% for Customer Satisfaction!

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Advanced Product Support

What To Expect From Epson Customer Support & Service

Epson Repair Centre

Customer Service Network

Industrial Service Solutions


Call Centre

Spare Parts


All of our products come with an express warranty but if you're looking for long term cover then Epson CoverPlus is the answer. CoverPlus is our customer service and support program offering a variety of service and support options for your machine giving you the flexibility to choose an option that suits your specific needs and budget.

Purchase one of our Epson CoverPlus service options and you'll be covered by our highest priority support, repair or replacement programs ensuring your personal and business needs are covered.

CoverPlus features


Quang Nguyen

Quang, one of Epson's senior technical Engineers has been with Epson for over 25 years working in the Epson's Repair Centre. In this time he has mastered the craft of servicing Epson products and become a subject matter expert in Epson Technology. His experience is invaluable, whether it be mentoring and passing his knowledge onto other colleagues, supporting and training our Authorised Service Partners or resolving the most complex of issues. Quang's skills and commitment has contributed to Epson's excellent Customer Satisfaction results.

Quang Nguyen

Phil Brown

Phil, an Advanced Product Support Engineer, brings 19 years of expertise to the Epson Customer Service team. Responsible for managing and resolving complex technical cases related to Professional Graphics and Commercial products, Phil is dedicated to minimising customer downtime. Acknowledging the vital significance of these products to customers, Phil works closely with our sales partners and end-users to provide quality services and ensures the highest level of care for our customers.

Phil Brown