In an era of digital interconnectedness, prioritising your online safety is of utmost importance. At Epson, we are wholly committed to securing your online journey and ensuring your peace of mind.
Here are some valuable tips to help safeguard your Epson experience:
1. Verify the Source: Always ensure you are on an official Epson New Zealand website, www.epson.co.nz, or www.epson.co.nz/support/ when seeking support or information.
2. Phone Support: Our nationwide support hotline is 0800 237 766. If you receive an unsolicited call claiming to be from Epson, do not share personal information or grant access to your computer.
3. Email Awareness: Be cautious of unsolicited emails, especially if they ask for personal or financial information. Epson will never request this information via email.
4. Stay Informed: Keep yourself informed about common scams and learn how to identify potential threats. Awareness is your best defense.
5. Unsolicited Support Calls: Epson New Zealand and Epson Authorised Service Centres DO NOT make unsolicited calls offering printer repairs, servicing, technical support or warranty-related services.
We will only contact customers in response to a support request, service booking or enquiry they have already initiated.
If you receive an unexpected call claiming to be from Epson, DO NOT provide personal or payment information. End the call, and contact Epson directly using the official support channels listed below:
Free Phone Support*: 0800 237 766
Mon - Fri 9:00am - 10:00pm NZST
Sat - Sun 11:00am - 8:00pm NZST
*Note Epson does not charge for telephone support.
If you encounter any suspicious activity claiming to be from Epson, please report it to us immediately. Your reports help us take action against these scammers and protect you, our valued customers.
More information about unsolicited support calls.Thank you for being a part of the Epson community. We are committed to helping you stay safe online.
For more information, visit the following sites: