Epson Australia Pty Ltd trading as Epson New Zealand ("Epson") understands that your privacy is important and recognizes the importance of respecting customer privacy over the Internet.
Within our main site www.epson.co.nz and other sites that we operate ("Sites") Epson may collect information that can personally identify you ("Personal Information").
In this Privacy Statement, we explain the circumstances in which we may collect Personal Information and how we may use it.
In general, you can visit our Sites without identifying or providing information about yourself and you will remain anonymous. However, Epson may receive Personal Information from you, if you wish to do any of the following things:
- Participate in one of our competitions or promotions
- Register with one of our Sites
- Register your Epson product online
- Request Epson product information
- Request Epson technical support
- Make an online purchase
- Provide an online review of our Products via one of our Sites
If you choose to give us Personal Information, Epson may use it to support our customer relationship with you.
What Personal Information Will We Collect?
In these instances, Epson may obtain the following Personal Information:
- Your Name
- E-mail address
- Phone number
- Fax number
Epson may request additional information for our marketing and research purposes, which may include (without limitation)
- How you found out about the Site
- Navigational data to monitor Site use and improve Site content
- Your product functionality preferences
- Details of Epson Products that you own or use ("Products")
- You will have no obligation to provide us with such additional information.
You are free to ask us to delete your Personal Information from our database at any time, as explained below.
When you visit the "Members Section" of a Site after registration, your membership number and password will identify you. You will be free to change your Personal Information or to ask for it to be removed from our membership database.
Use and Storage of Personal Information
Epson's servers and systems are located in Australia and Japan. If you choose to give us Personal Information, that Personal Information will be stored and processed in Australia and / or Japan however Epson will ensure that it remains protected from unauthorised use and will only be used in accordance with applicable privacy laws. These protections are at least equivalent to those required by New Zealand privacy law. Subject to the foregoing, Epson may use it to support our customer relationship with you.
Epson will not share, rent, sell or otherwise disclose your Personal Information to any other companies or organizations without first seeking and obtaining your consent, except as explained below. Please note that we may need to retain certain data within your profile for record keeping purposes to comply with our legal obligations.
Epson may disclose general information about its customers and Site members to third parties such as advertisers and business partners. For example, we might disclose that a certain percent of Site users is in a particular age bracket or is a Windows or Apple Mac user.
Epson may also disclose Personal Information to independent research agencies who have been contracted to act on behalf of Epson, for the sole purpose of instructing them to conduct product or customer research. Such agencies may also collect end-user Product reviews on Epson’s behalf for the purpose of publishing these reviews on Epson’s websites. Epson has strict privacy conditions in place with its agencies to ensure the protection of Personal Information. Such agencies will be bound not to use or disclose Person Information for any other purpose.
If you complete a technical or pre-sales query form, this may result in Personal Information being disclosed to overseas recipients in the United States of America, Philippines, Japan and Australia, who are either contracted to or employed by Epson. Epson has strict privacy conditions in place with such contractors and other Epson divisions to ensure the protection of such Personal Information to a level comparable with the safeguards provided by New Zealand privacy law.
Otherwise, Epson will not disclose Personal Information to a third party without first seeking and obtaining your consent, except in the circumstances explained below.
We will not use or disclose Personal Information for direct marketing purposes, unless:
- you have provided us with your express or inferred consent in accordance with New Zealand law:
- we have provided a simple method by which you can request not to receive direct marketing communications from us; and
- you have not made such a request to us.
If you wish to opt out of receiving direct marketing communications from us, you may do so at any time by using the "Unsubscribe" link on the relevant Site.
Credit Card Transactions
If you purchase a Product on-line from the Epson website, you are directed to ANZ eGate credit card payment processing system or PayPal, where you key in your credit card details. This data does not flow through and is not processed or retained on Epson's systems. Epson does not have access to your credit card numbers/details, and we do not retain your credit card details on our systems. Any credit card processing issues should be referred back to your credit card provider or PayPal.
Bank Account Details
Epson may fulfil cashback promotions via Electronic Funds Transfer ("EFT"), whereby we will ask customers to enter their bank account numbers into our systems. Webpage forms use the SSL secure encrypted technologies to transmit this information, and bank account numbers are stored in encrypted format. Six months after direct deposits are processed; all associated bank account numbers will be automatically deleted from our systems.
When Can We Disclose Information to Third Parties?
In addition to contracted survey agencies, we may also give your address details to third parties (such as couriers, NZ Post, Courier Post, Supply Chain Solutions, or promotions fulfilment houses, to allow them to deliver your web order, prize or reward to you.)
Otherwise, we will only disclose Personal Information to third parties without first seeking your consent, if we are required by law to do so, for example by a government agency.
Security of Your Personal Information
We will take reasonable steps to keep your Personal Information confidential and to protect it from misuse, unauthorised access, modification or disclosure. We have implemented and will maintain current standards of technology and operational security to protect your Personal Information from any such interference.
Opting-out and Updating Personal Information
If you wish to opt out of receiving direct marketing communications from us, you may do so at any time by using the "Unsubscribe" link on the relevant Site. If you wish to update your Personal Information (such as your postal or email address or phone number), you may do so by using the 'Change of Details' link on the relevant Site.
If you wish to delete your account, please login to your Epson Shop Online or Club Epson account, and click the Delete Account button. An email will be sent containing a confirmation link to click. Please Note: If you currently have transactional or CoverPlus data attached to your account, you won’t be able to access if your web account / data once it’s deleted. Please note that we may need to retain certain data within your profile for record keeping purposes to comply with our legal obligations.
If you need assistance, please e-mail, Epson New Zealand
Third Party Links
This Site may provide you with links to other Internet sites ("Third Party Sites") that are not operated by Epson and which have different information privacy and collection practices.
If you choose to link from this Site to a Third Party Site, you acknowledge that Epson has no responsibility for the privacy of any Personal Information that you may submit to the operator of that site.
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Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.