Epson New Zealand Warranty
Introduction
This Warranty is in addition to other rights or remedies
that You may have under the Act in relation to your Product.
Definitions
In this Warranty:
Warranty Terms
Epson New Zealand offers an Onsite Warranty on your Product subject
to the following conditions.
Epson New Zealand warrants that your Product will
be free from any defect in materials or workmanship for one (1)
year after your Purchase Date.
This onsite warranty will only apply to a Product located at the premises of an End User that's within a radius of 40 kilometres from the General Post Office in the following New Zealand cities:
Reasonable travel and accommodation charges for the Authorised Service Agent will apply if warranty service is required for a Product located outside the radius limitations listed above.
At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Warranty period.
A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:
Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.
Warranty Claim Procedure
If You wish to make a claim under this Warranty, You must
do the following:
Warranty Application
This Warranty applies only:
Warranty Exclusions
This Warranty will not apply if any of the following occurs
during the applicable Warranty period stated above:
Spare Parts & Consumable Warranty
For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.
Spare Parts under $500- (excluding GST):
Spare Parts over $500- (excluding GST):
The Spare Parts warranty will apply provided the following conditions are met:
Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.
In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.
Non-Genuine Items
If You use non-Genuine Consumables, software, replacement Parts
or accessories in or with your Product during the relevant Warranty
period, You may damage the Product and may consequently invalidate
this Warranty and You may incur the cost of return travel,
labour and Parts for a Service Agent to repair or attempt to repair
such damage.
Details of the company giving this Warranty
Epson Australia Pty Ltd, trading as Epson New Zealand
Level 2, 7-9 Fanshawe Street, Auckland, 1010.
Phone: 09 366 6855
Customer Service / Support: 0800 237 766
Website: www.epson.co.nz
Technical Downloads: https://www.epson.co.nz/support/
Explanatory Notes
Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)
Standard Service Response Rate
Epson New Zealand offers a Next Business Day response
time on normal business days for Warranty repair work on all WorkForce Pro RIPS.
*Epson New Zealand will perform Onsite Warranty at your business premises within a 40 kilometre radius from the Central Post Office of the following New Zealand locations:
For locations not listed, You can (at your cost) return the device to your closest Authorised Service Agent for repair, or arrange for the Service Agent to visit your office (travel and accommodation costs apply) for on-site repair.
Epson New Zealand is continually focused on improving it's geographical service coverage, so please do not hesitate to contact our customer service centre for newly appointed service centres beyond these areas.
Australian customers please refer to www.epson.com.au/warranty/