Pro Graphics Warranty - NZ

Introduction
This Warranty is in addition to other rights or remedies that You may have under the Consumer Guarantees Act 1993 (as amended) in relation to your product


Definitions

In this Warranty:

  1. “Act” means the Consumer Guarantees Act 1993 as amended
  2. “Consumables” include (without limitation) ink cartridges, paper, maintenance tanks, cleaning pads, cutter blades, pump cap assembly, flushing box, wiper blades, paper feed rollers and cleaning unit.
  3. “Epson New Zealand” means Epson Australia Pty Ltd trading as Epson New Zealand.
  4. “Genuine” means manufactured by or for a member of the SEIKO-Epson group of companies
  5. "Explanatory Notes" means the notes attached to and to be read in conjunction with this warranty.
  6. "Onsite" means at your business premises within a 40–kilometre radius from the Central Post Office of the following New Zealand locations: Auckland, Hamilton, Palmerston North, Wellington, Christchurch and Dunedin.
  7. "Part" means a component of a Product.
  8. "Factory Second" means a Product expressly sold by Epson New Zealand as a second.
  9. “Product” means a Genuine Large Format Printer supplied new by Epson New Zealand, being one of the following models:-

    • Epson Stylus Pro 4900
    • Epson Stylus Pro 7900
    • Epson Stylus Pro 9880
    • Epson Stylus Pro 9890
    • Epson Stylus Pro 9900
    • Epson Stylus Pro 11880
    • SureColor SC-P800
    • SureColor SC-P5070
    • SureColor SC-P6070
    • SureColor SC-P7070
    • SureColor SC-P8070
    • SureColor SC-P9070
    • SureColor SC-P10070
    • SureColor SC-P20070

  10. "Proof of Purchase" means a legible copy of your purchase receipt or invoice for the Product.
  11. "Marketing Initiative" includes any competition or promotion initiated by Epson New Zealand.
  12. "Purchase Date" means the date of a Product’s first purchase from Epson New Zealand or a Stockist.
  13. "Specifications" means the performance characteristics of a Product set out from time to time on Epson New Zealand’s website.
  14. "Stockist" means an authorized Epson PRO Graphics dealer.
  15. "Service Agent" means a person or a company authorized by Epson New Zealand to repair a Product.
  16. "You" means the End User and “your” has a corresponding meaning.
  17. "User Manual" means a document created by Seiko Epson that provides detailed installation, operation and maintenance instructions.
  18. “Component” means any spare part or other user replaceable item that forms a part of the Product and which may be replaced from time to time.
  19. “Life Expectancy” refers to the volume of output and age of a Component or Product. The volume and age must be considered together with the final figure dependent on whichever occurs first. The general life expectancy of these Products is 5 years where the period of 5 years is based on 1 shift of 8 hours per day over 5 days per week.


Warranty Terms

Epson New Zealand offers an Onsite Warranty on your Product subject to the following conditions.

Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Warranty period.

A Stockist who sells a Product to you has no authority from Epson New Zealand to give you any additional Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:

  1. a Product's performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.


Under this Warranty, Epson New Zealand will not be liable for any claimed consequential loss or any indirect or special damage arising from your use of the Product or any breach of this warranty. In particular (but without limitation) Epson New Zealand excludes any liability for actual or expected loss of revenue or profits, business interruption, loss or corruption of business information or data claimed to arise from your use of the Product.

Epson New Zealand warrants that your Product will be free from defects in materials or workmanship for one (1) year from the first installation date.

This warranty includes all Genuine Parts (excluding Consumables, Consumable Parts and Parts that have reached their rated life) and labour. Consumable Parts must be purchased by you at Epson's then-current prices.

At its discretion, Epson New Zealand will either repair or replace a Product (with an equivalent model which may be new or re furbished) if it is found, on inspection by Epson or a Service Agent, to have any defect as outlined above. In the event that Epson chooses to replace a Product under this Warranty, only the unexpired balance of the Warranty for the replaced Product will apply to the replacement Product.

This warranty is limited to those software packages that carry the Epson logo, provided those packages are not modified (other than by an authorised Epson New Zealand representative). You are responsible for backing-up, or preserving the integrity of software generated data in the course of using the Epson software packages and during technical support. Epson New Zealand will not be liable for any loss of data arising from repairs or advice given on the use of the Epson provided software or hardware Products.

All warranty claims must be approved by Epson New Zealand before any warranty service work is performed. No such warranty service work once approved will be performed except by an authorised Service Agent.

Repair work under this Warranty (other than Preventative Maintenance) will be carried out free of charge.


Warranty Claim Procedure
If you wish to make a claim under this Warranty, you must do the following:

  1. First call the Service Agent in New Zealand on 0800 657 932 to report any fault.
  2. When calling to report a fault, please make sure that you have the following information; printer model number, serial number, date of purchase and a detailed description of the fault.
  3. Provide Proof of Purchase, to show that this Warranty applies to your Product at the date of your claim.
  4. If your Product is located within an a 40 kilometre radius from the Central Post Office of the following New Zealand locations: Auckland, Hamilton, Palmerston North, Wellington, Christchurch and Dunedin you will be entitled to receive Onsite Warranty service.
  5. If your Product is located outside this radius, you must, either bear the cost and risk of having your Product delivered to and returned from a Service Agent for Warranty service, or pay the Service Agent’s reasonable travel and accommodation costs to provide you with Onsite Warranty service
  6. If a Service Agent provides Onsite Warranty service but finds that any fault is not directly related to a breach of this Warranty, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with Onsite Warranty service.


If a Service Agent attends to provide On-site warranty service but finds that the reported fault is not directly related to a failure of the Product that is covered by this Warranty (including, without limitation, your failure to perform regular user level maintenance as prescribed in the User Manual), you must pay its current service fee and its reasonable return travel and accommodation costs (if applicable) to provide you with On-site service.


Warranty Application
This Warranty applies only:

  1. You purchase Product from Epson New Zealand or an authorised Stockist;
  2. You use the Product for your own business purposes;
  3. You operate the Product at its original Location at the time of installation, in a suitable environment, in a suitable environment, in compliance with the Product's environmental requirements as specified by Epson New Zealand;
  4. You use only Genuine Epson Consumable Parts when operating the Product;
  5. You follow the instructions outlined in your user guide for ink loading and usage;
  6. You follow the procedure outlined in your user guide for daily power down and power down prior to an extended period of inactivity;
  7. You follow correct procedures in terms of media loading, platen height setting, temperature setting and output management/ take-up adjustment;
  8. You perform regular maintenance as prescribed in the User Manual;
  9. You make the Product available for service when scheduled or requested by Epson or its Agent. And provide full access to Product, with adequate working space, storage space, and facilities, including heat, light, ventilation, electric current and power outlets.

 

Warranty Exclusions
This Warranty will not apply if any of the following events occurs during the Warranty period:

  1. A Product's serial number or any rating label is removed or changed in anyway;
  2. A Product is serviced, repaired or modified other than by Epson or its authorised Service Agent;
  3. You have installed or used a Product contrary to the technical or operating guidelines recommended in its User guide or Manual;
  4. A component Part of your Product has reached or exceeded its Life Expectancy;
  5. A fault occurs in any parts, materials or products not supplied by Epson;
  6. Any fault or damage caused by using non Genuine ink/fluid cartridges for the Product, or any ink delivery system other than the Genuine ink delivery system built into the Product;
  7. Any fault or damage due to the quality of media used, including (but without limitation);
    1. damage to the Product's print head caused by media imperfections such as variations in thickness;
    2. improper storage of media before use in the Product; or
    3. improper installation or setting of media in the Product.

  8. Any fault or damage caused by third-party software, applications, parts, components or peripheral devices not provided by or approved for use by Epson New Zealand with the Product;
  9. Any fault or damage due to using filters, solvents, or other supplies not recommended in the Specifications;
  10. Any fault or damage caused by neglecting or improperly performing user level maintenance as prescribed in the User Manual;
  11. Any fault or damage caused by misuse, abuse, improper installation, neglect, fire, flood, lightning, electrical surges or incorrect currents, disasters or acts of God;
  12. Any colour change or fading of printed output;
  13. Any fault or damage caused by the use of non-recommended materials, tools, liquids or fluids when performing user maintenance;
  14. Any fault or damage from your failure to procure, install, or have maintenance performed on Product or items not covered by this Warranty and on all non-Epson communications media and peripherals including without limitation transmission lines, networks, telephone, and telegraph equipment for the remote transmission of data;
  15. Any fault or damage arising from operator error;
  16. Any operator supplies or accessories, paint, or refinishing of the Equipment;
  17. Any electrical or mechanical work not related to Product maintenance, or any, installation, removal of accessories, attachments, or other devices not supplied by Epson New Zealand;
  18. Any alteration to the configuration of the Product not authorised by Epson New Zealand or a Stockist.
  19. A Product's malfunction or failure to perform to Specifications results from:
    1. deliberate or accidental damage including damage in transit, by insects/pests, through liquid spillage, or through any other improper use or mishandling by the End User; or
    2. modification;
    3. any form of computer virus; or
    4. any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.


Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant Warranty period, you may damage the Product and may consequently invalidate this Warranty and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.


Explanatory Notes:


Contact Details
For New Zealand Sales and Service Enquiries contact:-
AARQUE Graphics New Zealand Ltd
www.aarque.co.nz
All support calls phone: 0800 657 932 (calls from within New Zealand)
Phone: +64 (09) 837 2144

Technical Downloads & Manuals:  http://tech.epson.co.nz/


Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals:  http://tech.epson.co.nz/
Phone: 09 366 6855
Support: 0800 237 766

For Australian Enquiries
Epson Australia Pty Ltd
Pro Graphics Division
3 Talavera Road, North Ryde, NSW 2113.
Website: www.epson.com.au
Technical Downloads & Manuals:   http://tech.epson.com.au/
Phone: +61 2-8899-3666


Hours of Operation
Monday through Friday from 8.30am to 6.00pm (NZST)


Standard Service Response Rate
Epson New Zealand offers an eight (8) working hour response time on normal business days for Warranty repair work. Except the SureColor P800 which is covered by a "next business day" onsite Warranty.


On-Site Service Coverage
Epson New Zealand or its nominated service agent will perform Onsite Warranty repair work within a 40–kilometre radius from the Central Post Office of the following locations: Auckland, Hamilton, Palmerston North, Wellington, Christchurch and Dunedin.