We are aware of reports of customers receiving unsolicited phone calls from individuals claiming to represent Epson New Zealand or an Epson Authorised Service Centre seeking payment for support.
Please be aware:
Epson New Zealand and Epson Authorised Service Centres do not pro-actively contact customers offering support, repairs, maintenance services, warranty extensions or paid service plans.
Epson will only contact you if:
If you receive an unexpected call claiming to be from Epson or an Epson Authorised Service Centre, DO NOT provide personal information, payment details, product serial numbers or allow remote access to your computer!
If you are unsure whether a call is genuine, end the call and contact Epson directly through our official support channels.
Free Phone Support*: 0800 237 766
Mon - Fri 9:00am - 10:00pm NZST
Sat - Sun 11:00am - 8:00pm NZST
*Note Epson does not charge for telephone support.
Remember: Genuine Epson support is initiated through official Epson websites, support channels or customer enquiries. We do not cold-call customers to offer technical support, repairs or servicing.
If you believe you have received a fraudulent call, please report the incident to the relevant authorities -
DIA Govt: https://www.dia.govt.nz/Spam-How-to-Report-Scams.