Terms and Conditions of Sale

These are the Terms & Conditions of Sale applicable to on-line purchases from Epson Australia Pty Ltd, ABN 91 002 625 783 trading as Epson New Zealand, NZ Co No. 1908749 ("Epson"). These conditions should also be read in conjunction with Epson's General Website Terms and Conditions of use.

These terms and the laws of New Zealand, and those stated in the Consumer Guarantees Act 1993, apply to all transactions for the purchase of Epson products ("Products") from Epson through its web site at http://www.epson.co.nz and any associated web page (the "Site"). These terms represent the complete Agreement between Epson and the Buyer covering the sale of Products from this Site. Except for terms implied by applicable legislation, Epson does not offer or agree to any conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products other than those set out in these terms. The Buyer's completion of the Order form on this Site will constitute an offer to the Buyer to purchase Products (the "Order"). All Orders are subject to acceptance by Epson.

The prices to be paid by the Buyer for all Products will be Epson's current selling price on the date of receipt by Epson of the Order, less any applicable discounts in effect at that time. All Orders will attract a delivery charge (except for free or discounted freight specials/promotions) as set out on the Delivery Charges page of the Checkout.

Epson reserves the right to change its prices from time to time without prior notice to the Buyer. All prices in this website are shown in New Zealand dollars $NZ and are inclusive of New Zealand Goods and Services Tax (GST) at 15%.

The GST payable by the Buyer will be shown on Checkout: Shopping Summary screen and on the invoice shipped to your nominated e-mail address. Delivery charges to the nominated address will be advised to the Buyer on the Delivery Charges screen and on the Checkout: Shopping Summary screen.

From time to time Epson presents customers with Promotional Voucher Codes, and these may be used/redeemed on Shop Online to reduce order values or provide bonus items. Only one voucher may be used at a time / per order. Vouchers must be used prior to their expiry date, and in accordance with the conditions issued with that voucher.

If a Product is "out of stock", customers can click the "Notify Me" button (except on Carton Damaged stock, that's on a While Stocks Last basis), and an automated e-mail will be sent once the product is available for purchase. Epson does not accept back-orders. If for some reason Epson cannot processes an Order, Epson will contact the Buyer to discuss revised delivery times or refund options.

All Orders made by the Buyer under this Agreement must be placed using the webpages on this Site and must specify the information requested, including (but without limitation):

(a) Quantity and description of Products;
(b) The full shipping address to which the Product is to be delivered; or
(c) Current billing address to which credit card statements are sent.

The Buyer must complete all information requested on this website and credit card payment sites for the Order to be processed by Epson.

Epson will not accept orders:

(a) From trade customers who are buying Products for resale;
(b) If the Buyer does not offer to pay by one of the credit card payment or PayPal methods listed in this website;
(c) If the Buyer's credit card provider or PayPal does not confirm the payment;
(d) If Epson cannot confirm the delivery address of the Buyer.

Epson will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order. If Epson does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner, and refund the original credit card.

Once an order has been placed online, it is automatically processed via an off site warehouse, and we are unable to modify the order. Please ensure that your address details and products ordered are correct. We recommend sending the goods to your work address or where someone is present to take delivery of your order.

Delivery of a Product can occur between 1-7 business days after acceptance of an Order. A Buyer cannot arrange collection of Orders from Epson either in-person or via alternative courier. Delivery charges are based on the physical weight or the cubic weight of the carton, or whichever is the greater. Prior to logging in on the My Trolley page Buyers can click the freight calculator button to display the delivery charges (inc. GST) to their post code.

The Buyer acknowledges that Epson may, from time to time, be subject to production, delivery or other unforeseen delays and that Epson may allocate distribution of Products ordered among its customers at its sole discretion.

If the Buyer's Order has not been delivered within a reasonable time, the Buyer should first look at the order dispatch e-mail and visit the couriers website to perform a Tack & Trace goods location / delivery status. In most cases the undelivered order is waiting collection at the Buyer's local post office. If the product is lost in transit please contact Epson Shop Online Administrator.

A signature is required upon delivery. If no one is available at the delivery address to receive the Products, Epson's delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of their Order. When the NZ Courier Post / courier is unable to deliver your parcel, it will be returned to your nearest local post office for your collection. In this instance Buyers must arrange collection of their order from the Post Office. Proof of identity and signature will be required at collection.

Epson reserves the right to make partial delivery of an Order. Please check the delivery address and order details prior to placing order, once an order is placed, we are unable change order details or delivery address.

Once an Order has been placed online it is electronically transmitted to the warehouse for automated fulfillment. Once an order is placed we cannot stop it from being shipped. The Buyer will need to contact the Epson Shop Online Administrator Epson Shop Online Administrator, and arrange for a Return Material Authorisation (RMA) Number and return instructions. Once the order has returned to Epson in unopened condition, the Buyer's credit card or PayPal account will be refunded within 5 working days.

Payment for Products purchased from Epson via the Site can be made only by VISA or MasterCard credit cards via the ANZ eGate credit card gateway or via PayPal.

  • VISA, MasterCard or American Express credit cards via the ANZ eGate credit card gateway
  • VISA, MasterCard or American Express credit cards or funds transfer via PayPal

Credit card information submitted by the Buyer will be verified by the credit card provider or PayPal, and the Buyer will be advised if their Order has been accepted. The Buyer agrees to submit to Epson such information as may be reasonably requested by Epson or the credit card provider / PayPal for the authorization and verification of its credit card purchases.

Please note that Buyer credit card numbers and details are not processed or retained on Epson systems. Credit card providers may activate additional security measures, such as Verified by Visa or MasterCard SecureCode on your credit card (requiring an additional password or PIN code). We have no control or access to credit card authentication systems. For all credit card or PayPal issues you must contact your bank, credit card provider or PayPal.

Epson reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider or PayPal rejects a payment when due, Epson at its discretion may delay or cancel delivery of Orders placed by the Buyer.

Epson may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to Epson. If the Buyer's account is placed in collection, Epson will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.

A Product is deemed to be DOA if it fails to function according to its specifications either on set-up by the Buyer or within 30 days of its purchase date. The time period for calculating DOA commences two working days after delivery of a Buyer's Order.

If the Buyer believes that a Product is DOA, they must contact Epson Technical Support http://tech.epson.co.nz/contact/ report the DOA status and discuss the fault. If Epson considers the Product to be DOA, it will issue a Return Material Authorisation (RMA) Number and will send a DOA label, consignment note and return instructions to the Buyer.

Epson will pay the freight cost associated with the return of a DOA Product, provided that the Buyer uses the Epson nominated freight carrier. Epson will deliver a replacement Product to the Buyer promptly upon receipt of a product that it considers to be DOA.

Epson will arrange delivery of all Products to the Customer using its nominated freight carriers. A Buyer must not arrange its own courier to collect the Products from Epson. Note orders are shipped from a separate warehouse and are not shipped from Epson's office address.

The Trolley Compatibility checking screen allows the confirmation of Trolley consumable items with compatible printers and main unit products to ensure that Buyers have ordered the correct consumables or options for their printer or main unit. Should a Buyer continue to select an incorrect consumable or item and then wish to return it, a $15 re-stocking fee will be deducted from the refund provided the returned items are in new condition with their original unopened packaging. The Buyers credit card or PayPal account will be refunded within 5 working days.

Before returning an incorrect consumable / item, the Buyer must contact the Epson Shop Online Administrator and obtain from Epson a Return Material Authorization (RMA) Number and return instructions. At their own cost, the Buyer must return the consumable / item to Epson within thirty (30) days after receiving the RMA Number.

If due to a warehouse or other error on the part of Epson, the Buyer receives a Product which does not conform to its Order, the Buyer must contact Epson Shop Online Administrator within 7 days of receipt of the Product and Epson will arrange collection of the incorrect item and issue a replacement, provided that the returned Product is in new condition with its original packaging unopened.

Before returning a Product, the Buyer must obtain from Epson a Return Material Authorization (RMA) Number and return instructions provided by the Epson Shop Online Administrator

Claims for alleged damage to Products caused in transit from Epson to the destination specified, the Buyer must contact Epson Shop Online Administrator within 48 hours of receipt of delivery, and the consignment note must be marked as "Received Damaged". The Buyer can also refuse to accept delivery of an obviously damaged item from the courier, and have the item returned to Epson.

In either case the Buyer must contact the Epson Shop Online Administratorand obtain a Return Material Authorisation (RMA) Number and return instructions. The Buyer must also supply a copy of the consignment note to Epson.

Epson is unable to accept Orders or deliver to addresses outside New Zealand.

Epson printers are particular to a country region, and consumables will vary from country to country. Consumables sold on Epson New Zealand's websites are for printers sold in the New Zealand and Australian marketplace, and not be suitable for overseas models. Please contact Epson technical support, phone 0800 377 664 or Epson Shop Online Administrator before making consumable purchases for overseas supplied products.

Products ordered via the Epson New Zealand Shop Online website are for New Zealand use only. Not available for export.

Epson may revise these terms and conditions from time to time. Buyers should therefore periodically visit this page to familiarise themselves with any such revisions.

For full details on warranty applicable to your Epson Product please go to www.epson.co.nz/warranty

From time to time Epson offers a limited number of products that may have slight cosmetic damage to the outside carton. These products are undamaged and come with a full Epson new product warranty. Carton damaged products available on this website are only offered for sale to end users (on a while stocks last basis), and are not offered for re-sale by resellers.

Non-Epson manufactured product will be covered by that specific manufacturer's warranty, terms and conditions. Please refer to the manufacturer's website for their specific warranty conditions.


Privacy Policy details Epson's approach to your privacy - Privacy Statement

Security Policy details Epson's approach to secure trading Security Policy

Terms & Conditions of the Website details general website Ts&Cs Terms and Conditions

FAQs Frequently Asked Questions FAQs


If you have any questions about these Terms and Conditions of Sale, or Shop Online orders, please phone 0800 377 664 (Mon - Fri 9:00am - 5:00pm) or contact Epson Shop Online Administrator.

Epson New Zealand
Level 2
7-9 Fanshawe Street
Auckland, 1010

Private Bag 92073
Auckland Mail Centre, 1142
Tel: (09) 366 6855
Fax: (09) 366 6865