Epson CoverPlus Exchange for Single & Multifunctional Inkjet Printers


 

Standard Warranty

Epson CoverPlus
Coverage period
1 Year
Up to 3 Years
Coverage Type
Return to Base
Exchange
Parts
Yes
Yes - Product Exchanged
Labour
Yes
Yes - Product Exchanged
Coverage Distance
N/A
Aust Wide Courier Pick Up
Phone response (within business hours)
24-48 hrs of Epson being notified
8 hrs of Epson being notified
Priority 1st Queue
No
Yes
Dedicated unlimited telephone support
Yes
Yes
Dedicated unlimited email support
Yes
Yes


Terms & Conditions


The following conditions are applicable if you have purchased Epson CoverPlus Exchange for any of the following models:



  1. This Epson CoverPlus service pack provides an additional two years cover over the standard warranty.
  2. This Epson CoverPlus service enhances the coverage type from Return to Base to Exchange service
  3. Exchange coverage commences from actual purchase date of main unit
  4. Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Quality Refurbished Product / Factory Seconds unit purchased from Epson.
  5. This Epson CoverPlus service makes customer eligible for replacement of their faulty unit with a functional equivalent; one of like & quality.
  6. Customers must remove & re-install the product at their own expense.
  7. Epson will arrange a separate courier to pick up the faulty unit.
  8. Customer is responsible for packing the faulty unit in the box in which the replacement unit will be supplied.
  9. Exchange or replaced product will assume the remaining coverage period under the service pack.
  10. Epson's liability for replacement of product will not exceed the original retail selling price of the projector.
  11. This Epson CoverPlus service is not transferable.
  12. Epson CoverPlus is not available with Epson product accessories or consumables.
  13. This Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
  14. Epson CoverPlus can be used with a main unit sold by Epson New Zealand or by a Stockist, or with a Quality Refurbished Product / Factory Seconds unit sold by Epson New Zealand.
  15. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
  16. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.
  17. CoverPlus commences immediately after the expiry of the product's Express Warranty and the Express Warranty commences at the date of purchase or delivery of the product.

Epson CoverPlus Claim Process:
If you wish to utilise the services & support under Epson CoverPlus; you must do the following:

  1. Call the support centre at 0800 237 766
  2. Let the agent know that you have purchased an Epson CoverPlus Exchange Service Pack.
  3. Customer will be routed to technical engineer who will try to resolve the issue on the phone.
  4. Provide the printer model details & the serial number to the engineer.
  5. If unresolved the technical engineer will log the case for the shipment of replacement product.

Epson CoverPlus Exclusions:
Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired or modified by anyone other than by an Authorised Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
  4. A component part of your Product, reaches the end of its service life; or
  5. A Product's malfunction or failure to perform according to Epson New Zealand's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. The use of incorrect voltage or a power surge;
  4. Any form of computer virus;
  5. The use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
  6. Any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Use of ink past shelf-life (Best Before/Use By date)
Where any product is operated with ink that has reached or passed the “Best Before” or “Use By” date printed on the ink packaging, label, or container (the Shelf-Life Date), Epson CoverPlus will not apply to any of the following:

  1. any print-quality issues, including but not limited to banding, colour shift, clogging, or other image artefacts;
  2. any faults or damage to the print head or other print system components (including, without limitation, dampers, capping stations, wipers, pumps, lines, filters, and seals); and
  3. any damage to other parts of the product caused by ink failure, including but not limited to leakage, coagulation, separation, precipitation, sedimentation, or contamination.

For the purposes of this condition, used beyond the Shelf-Life Date includes installation or continued operation of the ink after that date, whether the ink was installed before or after the Shelf-Life Date. Epson may request reasonable evidence of the ink’s batch number and Shelf-Life Date. This condition applies to all inks used with the product.


Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service coverage.


For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/index.asp


Details of the company providing Epson CoverPlus extended warranty service:
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 1, 7-9 Fanshawe Street
Auckland, 1010
Office Phone: (09) 366 6855
www.epson.co.nz

Technical Support & Downloads: https://www.epson.co.nz/support/

Technical Support Phone* 0800 237 766

*Please note that Epson does not change for technical phone support.


Epson New Zealand product warranty


Epson Australia product warranty


Epson New Zealand CoverPlus