Epson CoverPlus Return to Base for POS, Receipt & Label Printers


Terms & Conditions


Epson New Zealand offers Epson CoverPlus service on your product subject to the following conditions:


  1. Epson CoverPlus provides an additional period of service & support coverage including hardware failures and defects.
  2. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
  3. Coverage includes parts & labour.
  4. Coverage provides dedicated unlimited technical phone & email support.
  5. Coverage includes priority call queue.
  6. Epson CoverPlus must be bought within first 12 months of purchase of main unit.
  7. In case of failure; at its discretion, Epson New Zealand will either repair or replace a Product.
  8. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
  9. Epson CoverPlus is not transferable.
  10. Epson CoverPlus can only be used with a main unit sold by Epson New Zealand or by a Stockist.
  11. Epson CoverPlus is not available with Epson Quality Refurbished Products or Factory Seconds or Epson product accessories or consumables.
  12. Epson CoverPlus cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
  13. During a service request, customer will be required to pay the cost of delivering the Product to and collecting the Product from Epson New Zealand (or an Epson authorised Service Agent).
  14. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
  15. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.
  16. CoverPlus commences immediately after the expiry of the product's Express Warranty and the Express Warranty commences at the date of purchase or delivery of the product.

Epson CoverPlus Claim Process:
If you wish to utilise the services & support under Epson CoverPlus; you must do the following:

  1. Call Epson New Zealand's Contact Centre on 0800 237 766 to notify them about your service requirement.
  2. Return the Product, as far as possible in its original packaging, to an Authorised Service Agent, whose location will be advised by Epson New Zealand's Contact Centre; and
  3. Provide a proof of purchase & a copy of Epson CoverPlus certificate to confirm your product is eligible for this service.

Customer will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or an Authorised Service Agent) for this service.


Epson CoverPlus Exclusions:
Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired by anyone other than by an authorised Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
  4. You fail to follow recommended maintenance procedures and/or intervals set out in the Product's user guide or manual.
  5. A component part of your Product reaches the end of its service life; or
  6. A Product's malfunction or failure to perform to Epson New Zealand's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. Normal wear and tear;
  4. The use of incorrect voltage or a power surge; or
  5. Your use of any non-genuine consumables, software, replacement parts, accessories or interfacing.

Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant warranty period, you may damage the Product and may consequently invalidate this service coverage.


For CoverPlus expiry dates, visit Registration History page on https://www.epson.co.nz/register_product/index.asp


Details of the company providing Epson CoverPlus extended warranty service:
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 1, 7-9 Fanshawe Street
Auckland, 1010
Office Phone: (09) 366 6855
www.epson.co.nz

Technical Support & Downloads: https://www.epson.co.nz/support/

Technical Support Phone* 0800 237 766

*Please note that Epson does not change for technical phone support.


Epson New Zealand product warranty


Epson Australia product warranty


Epson New Zealand CoverPlus