Introduction
This Warranty is in addition to other rights or remedies that You may have under the Consumer Guarantees Act 1993 (as amended) in relation to your product
Definitions
In this Warranty:
Warranty Terms
Epson New Zealand offers an Onsite Warranty on your Product subject to the following conditions.
Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.
At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Warranty period.
A Stockist who sells a Product to you has no authority from Epson New Zealand to give you any additional Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:
Under this Warranty, Epson New Zealand will not be liable for any
claimed consequential loss or any indirect or special damage arising from your
use of the Product or any breach of this warranty. In particular (but without limitation)
Epson New Zealand excludes any liability for actual or expected loss of
revenue or profits, business interruption, loss or corruption of business information
or data claimed to arise from your use of the Product.
Epson New Zealand warrants that your Product will be free from
defects in materials or workmanship for one (1) year from the first installation date.
This warranty includes all Genuine Parts (excluding Consumables, Consumable Parts and Parts
that have reached their rated life) and labour. Consumable Parts must be purchased by you
at Epson's then-current prices.
At its discretion, Epson New Zealand will either repair or replace a Product (with an equivalent model which may be new or re furbished) if it is found, on inspection by Epson or a Service Agent, to
have any defect as outlined above. In the event that Epson chooses to replace a Product under this
Warranty, only the unexpired balance of the Warranty for the replaced Product will
apply to the replacement Product.
This warranty is limited to those software packages that carry the Epson logo, provided those packages
are not modified (other than by an authorised Epson New Zealand representative). You are responsible for backing-up,
or preserving the integrity of software generated data in the course of using the Epson software packages and
during technical support. Epson New Zealand will not be liable for any loss of data arising from repairs or
advice given on the use of the Epson provided software or hardware Products.
All warranty claims must be approved by Epson New Zealand before any warranty service work is performed. No such warranty service work once approved will be performed except by an authorised Service Agent.
Repair work under this Warranty (other than Preventative Maintenance) will be carried out free of charge.
Warranty Claim Procedure
If you wish to make a claim under this Warranty, you must do the following:
If a Service Agent attends to provide On-site warranty service
but finds that the reported fault is not directly related to a failure
of the Product that is covered by this Warranty (including,
without limitation, your failure to perform regular user level maintenance
as prescribed in the User Manual), you must pay its current service
fee and its reasonable return travel and accommodation costs (if
applicable) to provide you with On-site service.
Warranty Application
This Warranty applies only:
Warranty Exclusions
This Warranty will not apply if any of the following events occurs
during the Warranty period:
Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant Warranty period, you may damage the Product and may consequently invalidate this Warranty and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.
Spare Parts
Spare parts other than Print Heads provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are provided free of charge under warranty or Epson CoverPlus as a result of a repair of your Product are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are purchased by you for the purpose of a repair of your Product they are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 12 months or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to the following conditions:
Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals: http://tech.epson.co.nz/
Phone: 09 366 6855
Support: 0800 237 766
Technical Downloads & Manuals: http://tech.epson.co.nz/
For Australian Enquiries
Epson Australia Pty Ltd
Pro Graphics Division
Level 1, 3 Talavera Road, North Ryde, NSW 2113.
Website: www.epson.com.au
Technical Downloads & Manuals: http://tech.epson.com.au/
Phone: +61 2-8899-3666
Hours of Operation
Monday through Friday from 8.30am to 6.00pm (NZST)
Standard Service Response Rate
Epson New Zealand offers an eight (8) working hour response time on normal business days for Warranty repair work. Except the SureColor P800 which is covered by a "next business day" onsite Warranty.
On-Site Service Coverage
Epson New Zealand or its nominated service agent will perform Onsite Warranty repair work within a 40–kilometre radius from the Central Post Office of the following locations: Auckland, Hamilton, Wellington, Christchurch and Dunedin.
Life Expectancy
Product | Mechanical Life Rating |
SP-3880 SC-P800 SC-P906 SP-4900 SC-P5070 SC-P5360 |
3 years or 12,000 A2 Pages 5 years or 20,000 A2 Pages 5 years or 20,000 A2 Pages 5 years or 25,000 A2 Pages 5 years or 25,000 A2 Pages 5 years or 25,000 A2 Pages |
SP-7700 SP-7880 SP-7890 SP-7900 SP-W7900 |
5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages |
SC-P6070 SC-P7070 SC-P7560 SC-P6560D |
5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 44,500 A1 Pages 5 years or 49,500 A1 Pages |
SP-9700 SP-9880 SP-9890 SP-9900 |
5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages |
SC-P8070 SC-P9070 SC-P9560 SC-P10070 SC-P8560D & P8560DL |
5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages 5 years or 18,000 B0 Pages 5 years or 18,000 B0 Pages 5 years or 20,000 B0 Pages |
SP-11880 SC-P20070 |
5 years or 18,000 B0 Pages 5 years or 18,000 B0 Pages |