Back to Base Warranty

Epson New Zealand Warranty


This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product

In this Warranty:

  1. "Act" means the New Zealand Consumer Guarantees Act 1993 as amended
  2. "Back to Base" means where delivery to and collection of your Product from the Service Agent is your responsibility
  3. "Consumables" include (without limitation) ink cartridges, toner cartridges, paper, transfer belts and fusers
  4. "Epson New Zealand" means Epson Australia Pty Ltd, trading as Epson New Zealand
  5. "Genuine" means manufactured by or for a member of the SEIKO-Epson group of companies
  6. "Product" means a Genuine Product supplied new by Epson New Zealand, not being one of the Large Format Printers listed in the Pro Graphics warranty section.
  7. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  8. "Purchase Date" means the date of first purchase from Epson New Zealand's website or a Stockist
  9. "Service Agent" means an authorised Epson New Zealand Service Agent
  10. "Stockist" means a dealer, reseller or retailer
  11. "You" means the End User and "your" has a corresponding meaning.

Subject to these conditions, Epson New Zealand offers this Warranty on a Product to which Back to Base service applies.

This Warranty applies in addition to the warranties implied by the Act.

A Stockist who has sold a Product to You has acted as principal and has no authority to give any additional warranty or guarantee in relation to the Product on behalf of Epson New Zealand.

Epson New Zealand will not be liable for any consequential loss, indirect or special damage arising from your use of the Product. In particular (but without limitation) Epson New Zealand excludes any liability for actual or expected revenue loss or corruption or loss of data.

Epson New Zealand warrants that your Product will be free from defects in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.

At its discretion, Epson New Zealand will repair or replace your Product, if it does not comply with this Warranty.

To make a Warranty claim, You must:

  • You must first call Epson New Zealand's Contact Centre on 0800 237 766;
  • Return the Product (if warranty service is required) in its original packaging (or suitable alternative) to a Service Agent, as discussed with the Contact Centre; and
  • Provide a copy of your purchase receipt, to show that this Warranty applies to your Product at the date of your claim.

You are responsible for the delivery of your Product to and its collection from the Service Agent.

Warranty Application
This Warranty applies only:

  1. To a Product supplied new to You by a Stockist;
  2. If You use the Product for your own private or business purposes; and
  3. You have not bought the Product for resale.

Warranty Exclusions
This Warranty will not apply if during the warranty period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is repaired other than by a Service Agent;
  3. You use your Product in excess of the Specifications or contrary to the technical or operating environment guidelines recommended in the Epson user guide or manual;
  4. A Part in your Product, (including without limitation the waste pads), reaches the end of its service life;
  5. A Product's malfunction or failure results from:
    1. deliberate or accidental damage;
    2. excessive use, neglect or modification by or on behalf of an End User;
    3. incorrect voltage or a power surge; or
    4. your use of any non-genuine consumables, software, Parts, accessories or interfacing.

Spare Parts & Consumable Warranty

For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.


Spare Parts under $500- (excluding GST):

  • Whether provided during a Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.

Spare Parts over $500- (excluding GST):

  • If provided free during an Warranty repair or under Epson CoverPlus, these parts carry a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.
  • If purchased outside of Warranty or Epson CoverPlus, these parts have a 12-month warranty.


The Spare Parts warranty will apply provided the following conditions are met:

  1. They are purchased and installed by an Epson New Zealand authorised Service Agent
  2. The product the spare parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
  3. They are purchased and installed by an Epson authorised Service Agent
  4. You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
  5. At the time of installation of the purchased spare parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.

Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.


In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.

Non-Genuine Items

Epson New Zealand advises that if You use non- Genuine Consumables, software, replacement Parts or accessories, You may damage your Product and may void your warranty.

Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit

Phone Technical Support:-  0800 237 766


Details of the Company giving this Warranty:
Epson Australia Pty Ltd, trading as Epson New Zealand
Level 2, 7-9 Fanshawe St
Auckland, 1010
09 366 6855
Support Ph. 0800 237 766

Australian customers please refer to