Spectrometer Return to Base Warranty (Express Guarantee)

Epson New Zealand Express Warranty

Introduction
This Express Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.

Definitions
In this Express Warranty:

1. “Act” means the New Zealand Consumer Guarantees Act 1993 as amended.
2. “Back to Base” is where You deliver your Product to and collect it from Epson New Zealand.
3. “Exchange” means Epson New Zealand will replace your product with a New or Quality Refurbished Product
4. “Epson New Zealand” means Epson Australia Pty Ltd, trading as Epson New Zealand.
5. "Quality Refurbished Product" means a refurbished Product that's unused or had very little use, except for checking and quality verification by Epson's own service department to ensure it performs properly. These Products are sold by Epson New Zealand, and were previously referred to as a Factory Second.
6. “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
7. “Product” means a Genuine SD-10 Epson Spectrometer or a Genuine Auto Table for SD-10 sold new by Epson New Zealand.
8. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
9. “Marketing Initiative” includes any competition or promotion initiated by Epson New Zealand relating to a Product.
10. “Purchase Date” means the date of first purchase of a Product from Epson New Zealand or a Stockist.
11. “Specifications” means the performance characteristics of a Product set out from time to time on Epson New Zealand’s website.
12. “Stockist” means a dealer, reseller or retailer of a Product.
13. “Service Agent” means a person or company authorised by Epson New Zealand to provide Express Warranty service on a Product.
14. “You” means the End User and “your” has a corresponding meaning.

Express Warranty Terms
Epson New Zealand offers a Back to Base Warranty on your Product if it is a Genuine SD-10 Epson Spectrometer or an Exchange Warranty if it is a Genuine Auto Table for SD-10 subject to the following conditions.

At its discretion, Epson New Zealand will either repair or replace your Product if it is a Genuine SD-10 Epson Spectrometer or replace your Product if it is a Genuine Auto Table for SD-10, if it is found on inspection by Epson New Zealand to have any such defect within the relevant warranty period.

A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

1. a Product’s performance or fitness for any specific purpose; or
2. the currency or application of any Marketing Initiative.

Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

Express Warranty Claim Procedure
If You wish to make a claim under this Express Warranty, You must do the following:

• Contact the dealer from whom You purchased the Product or call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
• If the Product is deemed to have a manufacturing fault, then have the Product packed and ready (as far is possible in its original packaging) for delivery to Epson New Zealand;
• A representative of Epson will then be in contact with You to organise the return of the Product to Epson for warranty service or replacement as appropriate; and
• Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Express Warranty applies to your Product at the date of your claim.

You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand for Express Warranty service.

Express Warranty Application
This Express Warranty applies only:

1. To a Product sold by Epson New Zealand or by a Stockist; and
2. You have not bought the Product for resale.

Express Warranty Exclusions
This Express Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:

1. A Product’s serial number or any rating label is removed or changed in any way;
2. A Product is serviced or repaired by anyone other than Epson New Zealand;
3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
4. A component Part of your Product reaches the end of its service life; or
5. A Product’s malfunction or failure to perform according to Epson New Zealand’s Specifications results from:
   

1. deliberate or accidental damage;
2. neglect or modification by or on behalf of an End User;
3. the use of incorrect voltage or a power surge; or
4. the use of third party software, firmware (Modifications), replacement Parts or accessories; or
5. any alterations or modifications of made to the installed Operating System.

Non-Genuine Items
If You use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Express Warranty.

Details of the company giving this Express Warranty:
Epson Australia Pty Ltd Trading as Epson New Zealand
Level 1, 7-9 Fanshawe Street
Auckland, 1010
09 366 6855
www.epson.co.nz

Support Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)

Technical Support & Downloads: https://www.epson.co.nz/support/

Technical Support Phone* 0800 237 766

*Please note that Epson does not change for technical phone support.

For Australian customer warranty please refer to: www.epson.com.au/warranty/