Introduction
This Warranty is in addition to other rights or remedies
that You may have under the Consumer Guarantees Act 1993 (as amended)
in relation to your product.
Definitions
In this Warranty:
Warranty Terms
Subject to these conditions, Epson New Zealand offers an Onsite Warranty on your Product.
Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.
At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Warranty period.
Any Stockist who sells a Product to you will
act as principal and will have no authority to give you any additional
Product warranty or guarantee or to make any statement on behalf
of Epson New Zealand about:
Under this Warranty, Epson New Zealand will not be liable
for any claimed consequential loss or any indirect or special damage
arising from your use of the Product or any breach of this warranty.
In particular (but without limitation) Epson New Zealand excludes
any liability for actual or expected loss of revenue or profits,
business interruption, loss or corruption of business information
or data claimed to arise from your use of the Product..
Epson New Zealand warrants that your Product will be free from
defects in materials or workmanship for one (1) year from the first installation date
This warranty includes all Genuine Parts (excluding
Consumables, Consumable Parts and Parts that have reached their
rated life) and labour. Consumable Parts must be purchased by you
at Epson's then-current prices.
At its discretion, Epson New Zealand will either
repair or replace a Product (with an equivalent model which may
be new or re furbished ) if it is found, on inspection by Epson
or a Service Agent, to have any defect as outlined above. In the
event that Epson chooses to replace a Product under this
Warranty, only the unexpired balance of the Warranty for the replaced
Product will apply to the replacement Product.
This warranty is limited to those software
packages that carry the Epson logo, provided those packages are
not modified (other than by an authorised Epson New Zealand representative).
You are responsible for backing-up, or preserving the integrity
of software generated data in the course of using the Epson software
packages and during technical support. Epson New Zealand will not
be liable for any loss of data arising from repairs or advice given
on the use of the Epson provided software or hardware Products
All warranty claims must be approved by Epson New Zealand before any warranty service work is performed.
No such warranty service work once approved will be performed except by an authorised Service Agent.
Repair work under this Warranty (other than Preventative
Maintenance) will be carried out free of charge.
Warranty Claim Procedure
If you wish to make a claim under this Warranty, you must:
If a Service Agent attends to provide On-site warranty service
but finds that the reported fault is not directly related to a failure
of the Product that is covered by this Warranty (including,
without limitation, your failure to perform regular user level maintenance
as prescribed in the User Manual), you must pay its current service
fee and its reasonable return travel and accommodation costs (if
applicable) to provide you with On-site service.
Warranty Application
This Warranty applies only if:
Warranty Exclusions
This Warranty will not apply if any of the following events occurs during the Warranty period:
Non-Genuine ItemsEpson New Zealand advises that if you use non-genuine Consumables, software, Parts, Consumable Parts or
accessories, you may cause damage to your Product that may invalidate this Warranty and you may incur
the current cost of Parts, travel and labour for a Service Agent to repair or attempt to repair such damage.
Spare Parts
Spare parts other than Print Heads provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are provided free of charge under warranty or Epson CoverPlus as a result of a repair of your Product are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are purchased by you for the purpose of a repair of your Product they are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 12 months or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to the following conditions:
Contact Details
Epson New Zealand
Level 1, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals: http://tech.epson.co.nz/
Phone: 09 366 6855
Support: 0800 237 766
Technical Downloads & Manuals: http://tech.epson.co.nz/
For Australian Enquiries
Epson Australia Pty Ltd
Pro Graphics Division
Level 1, 3 Talavera Road, North Ryde, NSW 2113.
Website: www.epson.com.au
Technical Downloads & Manuals: http://tech.epson.com.au/
Phone: +61 2-8899-3666
Hours of Operation
Monday through Friday from 8.30am to 6.00pm (NZST)
Standard Service Response Rate
Epson New Zealand offers an eight (8) working hour response time on normal business days for Warranty repair work.
On-Site Service Coverage
Epson New Zealand or its nominated service agent will perform Onsite Warranty repair work within a 40–kilometre radius from the Central Post Office of the following locations: Auckland, Hamilton, Wellington, Christchurch and Dunedin.