Epson New Zealand Warranty
Introduction
This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.
Definitions
In this warranty:
Warranty Terms
Subject to these conditions, Epson New Zealand offers an Warranty on your Product.
Any Sales Agent who sells a Product to You will act as principal and will have no authority to give You any additional Product warranty or guarantee or to make any statement on behalf of Epson New Zealand about:
Under this Warranty, Epson New Zealand will not be liable for any claimed consequential loss or any indirect or special damage arising from your use of the Product or any breach of this warranty. In particular (but without limitation) Epson New Zealand excludes any liability for actual or expected loss of revenue or profits, business interruption, loss or corruption of business information or data claimed to arise from your use of the Product.
Epson New Zealand warrants that your Product will be free from defects in materials or workmanship for one (1) year from:
This warranty includes all Genuine Parts (excluding Consumables and Consumable Parts as shown in the Explanatory Notes) and labour. Consumable Parts must be purchased by You at Epson's then-current prices.
At its discretion, Epson New Zealand will either repair or replace a Product (with a Product to substantially the same or superior Specifications) if it is found, on inspection by Epson or a Service Agent, to have any defect as outlined above. In the event that Epson chooses to replace a Product under this Warranty, only the unexpired balance of the Warranty for the replaced Product will apply to the replacement Product.
This warranty is limited to those software packages that carry the Epson logo, provided those packages are not modified (other than by an authorised Epson New Zealand representative). You are responsible for backing-up, or preserving the integrity of software generated data in the course of using the Epson software packages and during technical support. Epson New Zealand will not be liable for any loss of data arising from repairs or advice given on the use of the Epson provided software or hardware Products.
All warranty claims must be approved by Epson New Zealand before any warranty service work is performed. No such warranty service work can be performed except by an authorised Service Agent.
Repair work under the Standard Warranty (including Preventative Maintenance for a maximum of 2 attendances during the warranty period) will be carried out free of charge.
Warranty Claim Procedure
To make a claim under this Warranty, You must:
Warranty Application
This Warranty applies only:
Warranty Exclusions
This Warranty will not apply if any of the following events occurs during the warranty period:
Spare Parts & Consumable Warranty
For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.
Spare Parts under $500- (excluding GST):
Spare Parts over $500- (excluding GST):
The Spare Parts warranty will apply provided the following conditions are met:
Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.
In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.
Non Genuine Items
Epson New Zealand advises that if You use non-genuine Consumables,
software, Parts, Consumable Parts or accessories, You may cause
damage to your Product that may invalidate this Warranty and You may incur the current cost of Parts, travel and labour for a Service
Agent to repair or attempt to repair such damage.
Explanatory Notes
These following notes form part of Epson's Standard Warranty and are to be read in conjunction with the other terms and conditions of this warranty.
Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals: https://www.epson.co.nz/support/
Phone: 09 366 6855
Support: 0800 237 766
Support Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)
Service Contract
For customers looking to cover their Epson Product with a service contract, Epson provides assistance to its Sales Agent for the provision for this type of contract. Epson recommends contacting its Sales Agent for details and prices.
Preventative Maintenance (PM)
Preventative Maintenance is required to maintain your Product in a good state of repair so as to minimize the need for more costly major repair work. The life of your Product can also be prolonged through routine preventive maintenance.
During the warranty period Epson will perform two (2) preventative maintenance service work on Product. These visits will occur at six (6) monthly intervals starting from the original installation date with the first visit scheduled for the sixth (6th) month. Epson will contact You closer to your first (1st) visit and arrange date and time to perform such service work.
All future preventative maintenance service beyond the warranty period will be performed at charge to You and be provided by Epson's Service Agent.
NOTE: AFTER THE WARRANTY PERIOD HAS EXPIRED, EPSON RECOMMENDS YOU TO MAINTAIN ROUTINE PREVENTATIVE MAINTENANCE SERVICE WORK AT SIX MONTHLY INTERVALS. PLEASE ASK YOUR SALES AGENT FOR PRICE AND DETAILS RELATING TO PREVENTATIVE MAINTENANCE FOR YOUR Product.
Epson New Zealand's Hours of Support
9:00am - 10:00pm (Mon to Fri) and
11:00am - 8:00pm (Sat & Sun), excluding Public Holidays. Epson may change this period without notice. Upon request and Epson's prior approval, Epson will provide service outside its normal hours of operation at Epson's then-current field service rates.
Epson Remote Monitoring System (ERMS)
Epson Remote Monitoring System (ERMS) is software developed by Epson for remote monitoring of Product. By utilising a simple internet connection, Product specific data is sent to Epson for the purpose of remotely diagnosing any technical issues or faults You might be experiencing with Product. ERMS allows Epson to get You up and running in a shorter time-frame, without the need to come out Onsite to inspect and repair your Product.
Where remote (electronic) access is provided, software patches and workarounds, when available and of practical file size, shall be provided via electronic download. In all other cases the software will be provided on the applicable media.
Standard Service Response Time
Epson New Zealand will use its best efforts to return your telephone request for warranty service within one (1) hour of your call, and to provide on-site service within eight (8) business hours of the time that Epson has determined the service is necessary. These times are targets and not firm guarantees. Failure to connect Epson Remote Monitoring System (ERMS) may also impact on service response times.
NOTE: PLEASE CONTACT YOUR SALES AGENT FOR FURTHER DETAILS REGARDING SERVICE RESPONSE TIMES.
Operational Environment
Epson New Zealand recommends the following Specifications for Product operation;
Environment |
Specification |
Room Type |
Air conditioned, clean room |
Temperature (Room) |
18-28C (64F-82F) |
Humidity (Room) |
RH35-55% |
Temperature (while Printing) |
20-26C (68F-79F) |
Humidity (while Printing) |
RH35-55% |
Heat Ventilation System |
Required (Ask Epson for recommended configuration) |
Stability of Floor |
Floor must be rated for 400kg per sqm |
Operational Space Required |
6.7m x 3.2m |
Power |
Specification |
Rated Voltage |
AC (3 phases 3 lines) 200V |
Input Voltage Range |
Rated voltage ± 10% (180-220V) |
Rated Frequency |
50/60Hz |
Rated Current |
30A |
Power Consumption |
6kW |
Note: A transformer maybe required to meet above Specification. |
Consumable Parts
The following Products are defined as consumable Parts and are required to be replaced when visibly damaged or stained:-
FILM, CURL SUPPRESSION, REAR; B, ASP
FILM, CURL SUPPRESSION, FRONT; B, ASP
COVER, SHEET, PLATEN, ASP
COVER, SHEET, PLATEN, B, ASP
COVER, SHEET, PLATEN, C, ASP
COVER, SHEET, PLATEN, D, ASP
COVER, SHEET, PLATEN, E, ASP
BRAKE, ASSY., WINDER, ASP
FILTER, FRAME, ASP
For Australian Enquiries
Epson Australia Pty Ltd
Industrial Label Printer Division
Level 2, 3 Talavera Road, Macquarie Park, NSW 2113.
Website: www.epson.com.au
Technical Downloads & Manuals: https://www.epson.com.au/support/
Phone: +61 2-8899-3666