WorkForce Pro Printer Warranty



Epson New Zealand Warranty


This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.

In this Warranty:

  1. “Act” means the New Zealand Consumer Guarantees Act 1993 as amended.
  2. “Back to Base” is where You deliver your Product to and collect it from a Service Agent.
  3. “Consumable” includes (without limitation) ink cartridges, toner cartridges, paper, waste pads and lamps.
  4. “Epson New Zealand” means Epson Australia Pty Ltd trading as Epson New Zealand.
  5. “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
  6. “Product” means a Genuine Product sold new by Epson New Zealand, not being a Large Format Printer.
  7. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  8. “Marketing Initiative” includes any competition or promotion initiated by Epson New Zealand relating to a Product.
  9. “Purchase Date” means the date of first purchase of a Product from Epson New Zealand or a Stockist.
  10. “Specifications” means the performance characteristics of a Product set out from time to time on Epson New Zealand’s website.
  11. “Stockist” means a dealer, reseller or retailer of a Product.
  12. “Service Agent” means a person or company authorised by Epson New Zealand to provide Warranty service on a Product.
  13. “You” means the End User and “your” has a corresponding meaning.

Warranty Terms
Epson New Zealand offers a Back to Base Warranty on your Product subject to the following conditions.

Epson New Zealand warrants that your new Product will be free from any defect in materials or workmanship for one (1) year after your Purchase Date.

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.

A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

  1. a Product’s performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

Warranty Claim Procedure
If You wish to make a claim under this Warranty, You must do the following:

  • Call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
  • Return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson New Zealand’s Contact Centre; and
  • Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim.

You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.

Warranty Application
This Warranty applies only:

  1. To a Product sold by Epson New Zealand or by a Stockist; and
  2. You have not bought the Product for resale.

Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired by anyone other than a Service Agent;
  3. You use your Product in excess of the Specifications or contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
  4. A component Part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
  5. A Product’s malfunction or failure to perform according to Epson New Zealand’s Specifications results from:

  1. deliberate or accidental damage;
  2. excessive use, neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge; or
  4. the use of non-Genuine Consumables, software, replacement Parts or accessories.

Spare Parts & Consumable Warranty

For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.


Spare Parts under $500- (excluding GST):

  • Whether provided during a Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.

Spare Parts over $500- (excluding GST):

  • If provided free during an Warranty repair or under Epson CoverPlus, these parts carry a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.
  • If purchased outside of Warranty or Epson CoverPlus, these parts have a 12-month warranty.


The Spare Parts warranty will apply provided the following conditions are met:

  1. They are purchased and installed by an Epson New Zealand authorised Service Agent
  2. The product the spare parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
  3. They are purchased and installed by an Epson authorised Service Agent
  4. You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
  5. At the time of installation of the purchased spare parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.

Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.


In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.

Non-Genuine Items
If You use non-Genuine Consumables, software, replacement Parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Warranty.


Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit

Phone Technical Support:-  0800 237 766

Details of the Company giving this Warranty:
Epson Australia Pty Ltd, Trading as Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, New Zealand, 1010
0800 237 766


Australian customers please refer to