Coronavirus Update

26 March 2020:- Shop Online Orders

Please note that Epson Shop Online will remain open, and customers can continue to shop with us online. However, due to COVID-19 Alert Level 4, fulfilment/delivery of orders will take place at the end of the lockdown period.

We are currently  awaiting approval from the NZ Government to allow us to fulfil/deliver orders to approved ‘essential services/businesses’, and once approved, we’ll be shipping orders during the lockdown period. Please check this page again tomorrow for further updates.

Once the lockdown period has been lifted, we will commence shipping all other orders.

Thank you to our loyal customers for your understanding and continued support.


16 March 2020:- Call Centre Update
Due to circumstances beyond our control the call centre is unavailable for today. Epson understands the value of your business
and the importance of providing the best possible support to you. We are working to restore our normal support services as quickly as possible.

To ensure uninterrupted support, please refer to the self-help tools available on our website at

For urgent cases, please email us by accessing the online technical query form at