Delivery time updates: click here
  1. ›
  2. Warranty ›
  3. Signage Printer Warranty

Large Format - Signage Printer Warranty


Epson New Zealand Warranty


Introduction
This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.


Definitions
In this warranty:

  1. "Act" means the New Zealand Consumer Guarantees Act 1993 as amended.
  2. "Consumables" include (without limitation) ink cartridges, paper, maintenance tanks, cleaning pads, cutter blades, pump cap assembly, flushing box, wiper blades, paper feed rollers and cleaning unit.
  3. "End User" means the first purchaser of a Product from a Stockist.
  4. "Epson New Zealand" means Epson Australia Pty Ltd trading as Epson New Zealand.
  5. "Epson Preferred Warranty" means a priority warranty service program with additional benefits beyond the Standard Warranty as described below.
  6. "Explanatory Notes" means the notes attached to and to be read in conjunction with this warranty.
  7. "Genuine" means manufactured by or for a member of the Seiko-Epson group of companies.
  8. "Installation Date" means the date of installation of a Product at the premises of an End User by a Service Agent.
  9. "Life Expectancy" means the estimated proper period of normal operation of a Part.
  10. "Onsite" means at your business premises within a 40 kilometre radius from the Central Post Office of the following New Zealand locations: Auckland, Hamilton, Wellington, Christchurch and Dunedin.
  11. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  12. "Factory Second" means a Product expressly sold by Epson New Zealand as a second.
  13. "Product" means a Genuine Large Format Solvent Printer supplied new by Epson New Zealand, being one of the following models:-

    • Epson SureColor SC-S30600
    • Epson SureColor SC-S40600
    • Epson SureColor SC-S50600
    • Epson SureColor SC-S60600
    • Epson SureColor SC-S60660L
    • Epson SureColor SC-S70600
    • Epson SureColor SC-S80600
    • Epson SureColor SC-S80660L
    • Epson SureColor SC-R5000
    • Epson SureColor SC-R5000L
    • Epson SureColor SC-V7000

  14. "Proof of Purchase" means a legible copy of your purchase receipt or invoice for the Product.
  15. "Marketing Initiative" includes any competition or promotion initiated by Epson New Zealand relating to a Product.
  16. "Purchase Date" means the date of a Product’s first purchase from a Stockist.
  17. "Service Agent" means a person or company authorised by Epson New Zealand to repair a Product.
  18. “Standard Warranty” means the Product warranty described below
  19. "Stockist" means an authorised Epson Large Format Graphics or Signage & Décor dealer as listed on   www.epson.co.nz/prographics/wheretobuy
  20. "Warranty" means the Standard Warranty and Epson Preferred Warranty where applicable.
  21. "You" means the End User and "your" has a corresponding meaning.


Warranty Terms
Epson New Zealand offers an Onsite Warranty on your Product subject to the following conditions.

Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson New Zealand or a Service Agent to have any such defect within the relevant Warranty period.


A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:

  1. a Product's performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Under this Warranty, Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.


This warranty includes all Parts (excluding consumables and Parts that have reached or exceeded their life expectancy as shown in the Explanatory Notes) and labour.


At its discretion, Epson New Zealand will either repair or replace a Product (with a Product to substantially the same or superior Specifications) if it is found, on inspection by Epson or a Service Agent, to have any defect as outlined above. In the event that Epson chooses to replace a Product, only the unexpired balance of the Warranty for the replaced Product will carry over to the replacement Product.


This warranty is limited to those software packages that carry the Epson logo, provided those packages are not modified (other than by an authorised Epson New Zealand representative). You are responsible for backing-up, or preserving the integrity of software generated data in the course of using the Epson software packages and during technical support. Epson New Zealand will not be liable for any loss of data arising from repairs or advice given on the use of the Epson provided software or hardware Products.


All warranty claims must be approved by Epson before any warranty service work is performed. No such warranty service work can be performed except by a Service Agent.


Repair work under this Warranty (other than Preventative Maintenance) will be carried out free of charge.


CoverPlus on the Epson SureColor SC-V7000 includes annual on-site maintenance at no additional charge (excluding consumables) for equipment located within the On-Site Service Coverage areas specified below.


Warranty Claim Procedure
To make a claim under this Warranty, You must:

  • First call Epson Support in New Zealand on 0800 237 766 to report any fault
  • When calling to report a fault, please make sure that You have the following information; printer model number, serial number, date of purchase and a detailed description of the fault.
  • Provide Proof of Purchase, to show that this Warranty applies to your Product at the date of your claim.


Warranty Application
This Warranty applies only:

  1. To a Product sold to You by Epson New Zealand or by a Stockist;
  2. If You use the Product for your private or business purposes; and
  3. You have not bought the Product for resale.


Warranty Exclusions
This Warranty will not apply if any of the following events occurs during the warranty period:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is serviced, repaired or modified other than by a Service Agent;
  3. You have installed or used a Product contrary to the technical or operating guidelines recommended in the Epson user guide or manual;
  4. A component Part of your Product has reached or exceeded its Life Expectancy;
  5. A Product's malfunction or failure to perform to Epson New Zealand’s Specifications results from:

    1. deliberate or accidental damage;
    2. neglect or modification; or
    3. the use of incorrect voltage or a power surge; or
    4. any form of computer virus; or
    5. use of non-Genuine Consumables, software, replacement parts, accessories and/or interfacing; or
    6. any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.



Spare Parts & Consumable Warranty

For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.

 

Spare Parts under $500- (excluding GST):

  • Whether provided during a Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.

Spare Parts over $500- (excluding GST):

  • If provided free during an Warranty repair or under Epson CoverPlus, these parts carry a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.
  • If purchased outside of Warranty or Epson CoverPlus, these parts have a 12-month warranty.

 

The Spare Parts warranty will apply provided the following conditions are met:

  1. They are purchased and installed by an Epson New Zealand authorised Service Agent
  2. The product the spare parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
  3. They are purchased and installed by an Epson authorised Service Agent
  4. You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
  5. At the time of installation of the purchased spare parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.


Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.

 

In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.




Non-Genuine Items
If You use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant Warranty period, You may damage the Product and may consequently invalidate this Warranty and You may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.

 


Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals:  https://www.epson.co.nz/support/
Phone: 09 366 6855
Support: 0800 237 766


Hours of Operation
Monday through Friday from 8.30am to 6.00pm (NZST)


Standard Service Response Rate
Epson New Zealand offers an eight (8) working hour response time on normal business days for Warranty repair work.


On-Site Service Coverage
Epson New Zealand or its nominated service agent will perform Onsite Warranty repair work within a 40 kilometre radius from the Central Post Office of the following locations: Auckland, Hamilton, Wellington, Christchurch and Dunedin.


Life Expectancy of Parts


Part
Life Expectancy

Print Head
As indicated by the printer on the control panel



Carriage Return Motor

460 million passes (SureColor SC-30600, SureColor SC-50600, SureColor SC-70600)

650 million passes (SureColor SC-40600, SureColor SC-60600, SureColor SC-80600)


 

For Australian Enquiries
Epson Australia Pty Ltd
Pro Graphics Division
Level 1, 3 Talavera Road, Macquarie Park, NSW 2113.
Website: www.epson.com.au
Technical Downloads & Manuals:   https://www.epson.com.au/support/
Phone: +61 2-8899-3666


  1. ›
  2. Warranty ›
  3. Signage Printer Warranty
0