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Business Systems Warranty

Epson New Zealand Warranty


Introduction
This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product


Definitions

In this warranty:

  • "Act" means the New Zealand Consumer Guarantees Act 1993 as amended
  • "Back to Base" means where delivery to and collection of your Product from the Service Agent is your responsibility.
  • "Consumables" include (without limitation) ink cartridges, toner cartridges, paper, transfer belts and fusers.
  • "Epson New Zealand" means Epson Australia Pty Ltd, trading as Epson New Zealand.
  • "Factory Second" means a Product sold by Epson New Zealand as a second.
  • "Genuine" means manufactured by or for a member of the SEIKO-Epson group of companies
  • "Product" means a Genuine Product supplied new by Epson New Zealand.
  • "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  • "Purchase Date" means the date of first purchase from Epson New Zealand's website or a Stockist
  • "Service Agent" means an authorised Epson New Zealand Service Agent
  • "Stockist" means a dealer, reseller or retailer
  • "You" means the End User and "your" has a corresponding meaning.
  • "Back to Base" is where You pay for delivery to and collection of your Product from a Service Agent.
  • "Consumable" includes (without limitation) ink cartridges, toner cartridges, ribbon cartridges, paper, transfer belts and fusers.


Introduction
Subject to these conditions, Epson New Zealand offers this Warranty on a Product to which Back to Base service applies.


This Warranty applies in addition to the warranties implied by the Act.


Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date. Certain Products carry a longer warranty period. Refer to the table below for the warranty periods for these specific models.

 


Business Systems Products

Warranty Period

TM-T88V, TM-T88V-DT & TM-T88V-I, TM-T88VI, TM-T88VII		 Four (4) years (or, in case of a Quality Refurbished Product, for six (6) months) after your Purchase Date

TM-T70II-DT, TM-T70-i, TM-T70, TM-T70II & TM-T88 ReStick		 Three (3) years (or, in case of a Quality Refurbished Product, for six (6) months) after your Purchase Date

TM-P60II, TM-P60II Label, TM-P80, TM-P80II, TM-P20, TM-P20II, TM-H6000IV, TM-U220, TM-T20, TM-T81 & TM-T82II, TM-m30, TM-m30II		 Two (2) years (or, in case of a Quality Refurbished Product, for six (6) months) after your Purchase Date

All other models

 One (1) year (or, in case of a Quality Refurbished Product, for six (6) months) after your Purchase Date


For the Power Supply and Interface card for all models, the warranty period is one (1) year (or, in case of a Factory Second, for six(6) months) after your Purchase Date.


The warranty does not cover Options and Consumables.


Software, including operating systems and software added by Epson through our configuration process, third party software, or the reloading of software are not covered by Epson warranty.


At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.


A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:

  1. a Product's performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.


Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.


Warranty Claim Procedure
If You wish to make a claim under this Warranty, You must do the following:

  • Call Epson New Zealand’s Contact Centre on 0800 237766 to notify them of your claim;
  • Return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson New Zealand’s Contact Centre; and
  • Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim.

You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.


Warranty Application
This Warranty applies only:

  1. To a Product sold to You by an Epson New Zealand or by a Stockist;
  2. You have not bought the Product for resale.

Warranty Exclusions
This Warranty will not apply if any of the following occurs in relation to your Product during the applicable warranty period stated above:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired by anyone other than by an authorised Service Agent;
  3. You use your Product in excess of the Specifications or contrary to the technical or operating environment guidelines recommended in the Epson user guide or manual;
  4. You fail to follow recommended maintenance procedures and/or intervals set out in the Product’s user guide or manual.
  5. A component Part of your Product reaches the end of its service life; or
  6. A Product's malfunction or failure to perform to Epson New Zealand's Specifications results from:

  1. deliberate or accidental damage;
  2. excessive use, neglect or modification by or on behalf of an End User;
  3. normal wear and tear;
  4. the use of incorrect voltage or a power surge; or
  5. your use of any non-genuine consumables, software, replacement Parts, accessories or interfacing.


Spare Parts & Consumable Warranty

For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.

 

Spare Parts under $500- (excluding GST):

  • Whether provided during a Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.

Spare Parts over $500- (excluding GST):

  • If provided free during an Warranty repair or under Epson CoverPlus, these parts carry a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.
  • If purchased outside of Warranty or Epson CoverPlus, these parts have a 12-month warranty.

 

The Spare Parts warranty will apply provided the following conditions are met:

  1. They are purchased and installed by an Epson New Zealand authorised Service Agent
  2. The product the spare parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
  3. They are purchased and installed by an Epson authorised Service Agent
  4. You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
  5. At the time of installation of the purchased spare parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.


Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.

 

In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.



Non-Genuine Items
If You use non-Genuine Consumables, software, replacement Parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Warranty.


Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals:  https://www.epson.co.nz/support/
Phone: 09 366 6855
Support: 0800 237 766


Support Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)



Australian customers please refer to
www.epson.com.au


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