ColorWorks Label Printer Warranty
Introduction
This Warranty is in addition to other rights or remedies that You may have under the ACL in relation to your Product.
Definitions
In this Warranty:
- "Act" means the Consumer Guarantees Act 1993 as
amended
- "Back to Base" means where delivery to and collection
of your product from the Service Agent is your responsibility
- "Consumables" include (without limitation) ink cartridges,
toner cartridges, paper, transfer belts and fusers
- "Epson New Zealand" means Epson Australia Pty Ltd, trading as
Epson New Zealand.
- "Factory Second" means a Product sold by Epson New Zealand as a second.
- "Genuine" means manufactured by or for a member
of the SEIKO-Epson group of companies
- "Purchase Date" means the date of first purchase
from Epson New Zealand's website or a Stockist
- "Service Agent" means an authorised Epson New Zealand
Service Agent
- "Stockist" means a dealer, reseller or retailer
- "You" means the End User and "your" has a corresponding
meaning.
- "Onsite" means at your business premises within a 40–kilometre radius from the Central Post Office of the following New Zealand locations: Auckland, Hamilton, Wellington, Christchurch and Dunedin.
- "Back to Base" is where you pay for delivery to and collection
of your Product from a Service Agent.
- "Consumable" includes (without limitation) ink cartridges, toner
cartridges, ribbon cartridges, paper, transfer belts and fusers.
- This Warranty applies in addition to the warranties
implied by the Act.
- Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date. Certain products carry a longer warranty period. Refer to the table below for the warranty periods for these specific models.
- "Product" means a Genuine Business Printer sold new by Epson New Zealand or stockist, being one of the following models:-
- Epson ColorWorks C7500
- Epson ColorWorks C7500G
- Epson ColorWorks C6510A/C6510P
- Epson ColorWorks C6010A/C6010P
- Epson ColorWorks C4010
- Epson ColorWorks C3500
Warranty Terms
Epson New Zealand offers a Back to Base or On-Site Warranty on your Product subject to the following conditions.
Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.
Refer to the table below for the warranty period/type for specific models.
ColorWorks Label Printers
|
Warranty Period
|
Epson ColorWorks C7500, C7500G
|
12 Months On-site
|
Epson ColorWorks C6510A/C6510P, C6010A/C6010P, C4010, C3500
|
12 Months Return to Base |
For the Power Supply and Interface card for all models, the warranty period is one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.
The warranty does not cover Options and Consumables.
Software, including operating systems and software added by Epson through our configuration process, third party software, or the reloading of software are not covered by Epson warranty.
At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.
A Stockist who sells a Product to you has no authority from Epson New Zealand to give you any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:
- Product’s performance or fitness for any specific purpose; or
- the currency or application of any Marketing Initiative.
Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In
particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption
or loss of data claimed to arise from your use of the Product.
Warranty Claim Procedure
If you wish to make a claim under this Warranty, you must
do the following:
- Call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
- In case of Epson ColorWorks 3500 return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson New Zealand’s Contact Centre; and
- Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim.
You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.
In case of Epson ColorWorks C-7500/G:
- First call the Stockist from which you purchased your Product to identify and rectify (if possible) any fault
- If the fault cannot be identified and rectified as above, you should call Epson New Zealand on 0800 237 766 for the location of your nearest Service Agent and then provide that Service Agent with satisfactory proof of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim
- If your Product is located within an 40-kilometre radius of a Service Agent (Auckland, Hamilton, Wellington, Christchurch and Dunedin) you will be entitled to receive Onsite Warranty service.
- If your Product is located outside this radius, you must, either bear the cost and risk of having your Product delivered to and returned from a Service Agent for Warranty service, or pay the Service Agent’s reasonable travel and accommodation costs to provide you with Onsite Warranty service
- If a Service Agent provides Onsite Warranty service but finds that any fault is not directly related to a breach of this Warranty, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with Onsite Warranty service.
Warranty Application
This Warranty applies only:
- To a Product sold by Epson New Zealand or by a Stockist; and
- You have not bought the Product for resale.
Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty
period stated above:
- A Product’s serial number or any rating label is removed or changed in any way;
- A Product is serviced or repaired by anyone other than an authorised Service Agent;
- You use a Product contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
- You fail to follow recommended maintenance procedures and/or intervals set out in the Product’s user guide or manual;
- A component part of your Product reaches the end of its service life; or
- A Product’s malfunction or failure to perform according to Epson New Zealand’s specifications results from:
- deliberate or accidental damage;
- neglect or modification by or on behalf of an End User;
- normal wear and tear;
- the use of incorrect voltage or a power surge; or
- your use of any non-genuine consumables, software, replacement parts, accessories or interfacing.
Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts
or accessories in or with your Product during the relevant warranty
period, you may damage the Product and may consequently invalidate
this Warranty.
Spare Parts
Spare parts provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer subject to being installed by an Epson Authorised Service Agent.
Details of the company giving this Warranty
Epson Australia Pty Ltd, trading as Epson New Zealand
Level 1
7-9 Fanshawe Street
Auckland, 1010
Private Bag 92073
Auckland Mail Centre, 1142
Support: 0800 237 766
Tel: (09) 366 6855
Fax: (09) 366 6865
Australian customers please refer to
www.epson.com.au