Back to Base Warranty

Epson New Zealand Warranty


This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.


In this Warranty:

  1. “Act” means the Consumer Guarantees Act 1993 as amended.
  2. “Back to Base” is where you deliver your Product to and collect it from a Service Agent.
  3. “Consumable” includes (without limitation) ink cartridges, toner cartridges, paper, waste pads and lamps.
  4. “Epson New Zealand” means Epson Australia Pty Ltd ABN 91 002 625 783, trading as Epson New Zealand.
  5. “Factory Second” means a Product expressly sold by Epson New Zealand as a second.
  6. “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
  7. “Hours” means the number of hours for which a Product or a Lamp is used, as recorded by the counter within the Product.
  8. “Lamp” means a projector lamp whether supplied in a Product or subsequently purchased from Epson New Zealand or a Stockist.
  9. “Product” means a Genuine Product projector (but excluding the Lamp) sold new by Epson New Zealand.
  10. “Marketing Initiative” includes any competition or promotion initiated by Epson New Zealand relating to a Product.
  11. “Purchase Date” means the date of first purchase of a Product from Epson New Zealand or a Stockist.
  12. “Specifications” means the performance characteristics of a Product set out from time to time on Epson New Zealand’s website.
  13. “Stockist” means a dealer, reseller or retailer of a Product.
  14. “Service Agent” means a person or company authorised by Epson New Zealand to provide Warranty service on a Product.
  15. “You” means the End User and “your” has a corresponding meaning.

Warranty Terms

Epson New Zealand offers a Back to Base Warranty on your Product subject to the following conditions.

Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for the periods set out in the following tables:

Projector Warranty Period
(Excluding Lamp)
Lamp Warranty
(When supplied new with Projector)
2 Years
12 Months or 750 hours**

Lamp Model Codes
Lamp Warranty
(When purchased separately from a Product)
Codes ending L46 or above
12 months or 750Hrs**
Codes ending L45 or below
3 months or 500Hrs**
3D Home Cinema Glasses
12 months

** Whichever comes first

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.

A Stockist who sells a Product to you has no authority from Epson New Zealand to give you any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

  1. a Product’s performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

Factory Second Warranty
Regardless of anything stated in the table, a Factory Seconds projector will be covered by this warranty for six (6) months warranty from its Purchase Date.

Warranty Claim Procedure
If you wish to make a claim under this Warranty, you must do the following:

  • Call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
  • Return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson New Zealand’s Contact Centre; and
  • Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim.

You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.

Warranty Application

This Warranty applies only:

  1. To a Product sold by Epson New Zealand or by a Stockist; and
  2. You have not bought the Product for resale.

Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is found to have been used in an excessively dusty environment;
  3. A Product is serviced or repaired by anyone other than a Service Agent;
  4. You use a Product contrary to any recommended, technical, operating, handling or storage guidelines in its user guide;
  5. If a Product is found to have been used continuously during its warranty period; or
  6. A Product’s malfunction or failure to perform according to Epson New Zealand’s specifications results from:

  1. deliberate or accidental damage;
  2. neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge; or
  4. the use of non-Genuine Consumables, software, replacement parts or accessories.

Non-Genuine Items
If you use non-Genuine Lamps, software, replacement parts or accessories in or with your Product during the relevant warranty period, you may damage the Product and may consequently invalidate this Warranty.

Note to this Warranty

During projection, some points (dots) may appear lit at all times, or they may be dark at all times. This is caused by the characteristics of the LCD panel, and is not a sign of a malfunction. The LCD panel is manufactured using extremely high-precision technology. However, black dots may appear on the panel, or some red, blue or green dots may light extremely brightly at times. Furthermore, sometimes stripe-shaped colour irregularities or brightness irregularities may also appear also appear, which is also not a sign of malfunction.

Technical Support

For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit

Phone Technical Support:-  0800 237 766

Spare Parts
Spare parts provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer subject to being installed by an Epson Authorised Service Agent.

Details of the Company giving this Warranty:

Epson Australia Pty Ltd, trading as Epson New Zealand
Level 2, 7-9 Fanshawe St
Auckland, 1010
09 366 6855

Australian customers please refer to