Epson New Zealand Warranty
Introduction
This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.
Definitions
In this Warranty:
Warranty Terms
Epson New Zealand offers a Back to Base Warranty on your Product subject to the following conditions.
Epson New Zealand warrants that your Product will be free from any
defect in materials or workmanship for the periods set out in the
following tables:
Projector Warranty
Period (Excluding Lamp) |
Lamp Warranty (When supplied new with Projector) |
3 Years |
12 Months or 750 hours** |
Lamp Model Codes |
Lamp Warranty (When purchased separately from a Product) |
Codes ending L46 or above |
12 months or 750Hrs** |
Codes ending L45 or below |
3 months or 500Hrs** |
3D Home Cinema Glasses |
12 months |
** Whichever comes first
At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.
A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:
Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.
Quality Refurbished Product Warranty
Purchases of Quality Refurbished Products (previously known as factory seconds) made on/after 1/3/2019, will be covered by this warranty for a period of twelve (12) months from the Purchase Date. Lamps will be covered as per the table above.
Products and their lamps purchased before 1/3/2019 are covered by a 6 month warranty.
Warranty Claim Procedure
If You wish to make a claim under this Warranty, You must
do the following:
You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.
Warranty Application
This Warranty applies only:
Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty
period stated above:
Spare Parts & Consumable Warranty
For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.
Spare Parts under $500- (excluding GST):
Spare Parts over $500- (excluding GST):
The Spare Parts warranty will apply provided the following conditions are met:
Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.
In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.
Non-Genuine Items
If You use non-Genuine Lamps, software, replacement Parts or accessories
in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this
Warranty.
Note to this Warranty
During projection, some points (dots) may appear lit at all times,
or they may be dark at all times. This is caused by the characteristics
of the LCD panel, and is not a sign of a malfunction. The LCD panel
is manufactured using extremely
high-precision technology. However, black dots
may appear on the panel, or some red, blue or
green dots may light extremely brightly at times.
Furthermore, sometimes stripe-shaped colour
irregularities or brightness irregularities may
also appear also appear, which is also not a sign
of malfunction.
Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit https://www.epson.co.nz/support/
Phone Technical Support:- 0800 237 766
Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals: https://www.epson.co.nz/support/
Phone: 09 366 6855
Support: 0800 237 766
Support Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)
Australian customers please refer to www.epson.com.au/warranty/