Back to Base Warranty


Epson New Zealand Warranty


This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.

In this Warranty:

  1. “Act” means the New Zealand Consumer Guarantees Act 1993 as amended.
  2. “Back to Base” is where You deliver your Product to and collect it from a Service Agent.
  3. “Consumable” includes (without limitation) ink cartridges, toner cartridges, paper, waste pads and lamps.
  4. “Epson New Zealand” means Epson Australia Pty Ltd ABN 91 002 625 783 trading as Epson New Zealand.
  5. "Quality Refurbished Product" means a refurbished Product that's unused or had very little use, except for checking and quality verification by Epson's own service department to ensure it performs properly. These Products are sold by Epson New Zealand, and were previously referred to as a Factory Second.
  6. “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
  7. “Hours” means the number of hours for which a Product or a Lamp is used, as recorded by the counter within the Product.
  8. “Lamp” means a projector lamp whether supplied in a Product or subsequently purchased from Epson New Zealand or a Stockist.
  9. “Product” means a Genuine Product projector (but excluding the Lamp) sold new by Epson New Zealand.
  10. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  11. “Marketing Initiative” includes any competition or promotion initiated by Epson New Zealand relating to a Product.
  12. “Purchase Date” means the date of first purchase of a Product from Epson New Zealand or a Stockist.
  13. “Specifications” means the performance characteristics of a Product set out from time to time on Epson New Zealand’s website.
  14. “Stockist” means a dealer, reseller or retailer of a Product.
  15. “Service Agent” means a person or company authorised by Epson New Zealand to provide Warranty service on a Product.
  16. “You” means the End User and “your” has a corresponding meaning.

Warranty Terms
Epson New Zealand offers a Back to Base Warranty on your Product subject to the following conditions.

Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for the periods set out in the following tables:

Projector Warranty Period
(Excluding Lamp)
Lamp Warranty
(When supplied new with Projector)
3 Years
12 Months or 750 hours**

Lamp Model Codes
Lamp Warranty
(When purchased separately from a Product)
Codes ending L46 or above
12 months or 750Hrs**
Codes ending L45 or below
3 months or 500Hrs**
3D Home Cinema Glasses
12 months

** Whichever comes first

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.

A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

  1. a Product’s performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

Quality Refurbished Product Warranty

Purchases of Quality Refurbished Products (previously known as factory seconds) made on/after 1/3/2019, will be covered by this warranty for a period of three (3) years from the Purchase Date. Lamps will be covered as per the table above. Except the following models will be covered by a 12 month warranty:- EB-1985WU, EB-1980WU, EB-1975W, EB-1970W, EB-1780W, EB-1751W, EB-1781W, EB-1785W, EB-1795F, EB-2055, EB-2155W, EB-2165W, EB-2245U, EB-2250U, EB-2265U.

Products and their lamps purchased before 1/3/2019 are covered by a 6 month warranty.

Warranty Claim Procedure
If You wish to make a claim under this Warranty, You must do the following:

  • Call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
  • Return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson New Zealand’s Contact Centre; and
  • Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim.

You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.

Warranty Application
This Warranty applies only:

  1. To a Product sold by Epson New Zealand or by a Stockist; and
  2. You have not bought the Product for resale.

Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is found to have been used in an excessively dusty environment;
  3. A Product is serviced or repaired by anyone other than a Service Agent;
  4. You use a Product contrary to any recommended, technical, operating, handling or storage guidelines in its user guide;
  5. If a Product is found to have been used continuously during its warranty period;
  6. A Product is found to have been used outdoors; or
  7. A Product’s malfunction or failure to perform according to Epson New Zealand’s Specifications results from:

  1. deliberate or accidental damage;
  2. neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge; or
  4. the use of non-Genuine Consumables, software, replacement Parts or accessories.

Spare Parts & Consumable Warranty

For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.


Spare Parts under $500- (excluding GST):

  • Whether provided during a Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.

Spare Parts over $500- (excluding GST):

  • If provided free during an Warranty repair or under Epson CoverPlus, these parts carry a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.
  • If purchased outside of Warranty or Epson CoverPlus, these parts have a 12-month warranty.


The Spare Parts warranty will apply provided the following conditions are met:

  1. They are purchased and installed by an Epson New Zealand authorised Service Agent
  2. The product the spare parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
  3. They are purchased and installed by an Epson authorised Service Agent
  4. You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
  5. At the time of installation of the purchased spare parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.

Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.


In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.

Non-Genuine Items
If You use non-Genuine Lamps, software, replacement Parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Warranty.

Note to this Warranty
During projection, some points (dots) may appear lit at all times, or they may be dark at all times. This is caused by the characteristics of the LCD panel, and is not a sign of a malfunction. The LCD panel is manufactured using extremely high-precision technology. However, black dots may appear on the panel, or some red, blue or green dots may light extremely brightly at times. Furthermore, sometimes stripe-shaped colour irregularities or brightness irregularities may also appear also appear, which is also not a sign of malfunction.

Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit

Phone Technical Support:-  0800 237 766

Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Technical Downloads & Manuals:
Phone: 09 366 6855
Support: 0800 237 766

Support Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)

Australian customers please refer to