Back to Base Warranty

Epson New Zealand Warranty


This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.


In this Warranty:

  1. “Act” means the Consumer Guarantees Act 1993 as amended.
  2. “Back to Base” is where you deliver your Product to and collect it from a Service Agent.
  3. “Consumable” includes (without limitation) ink cartridges, toner cartridges, paper, waste pads, lamps and other accessories.
  4. “Epson New Zealand” means Epson Australia Pty Ltd ABN 91 002 625 783, trading as Epson New Zealand.
  5. “Factory Second” means a Product expressly sold by Epson New Zealand as a second.
  6. “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
  7. “Hours” means the number of hours for which a Product is used, as recorded by the counter within the Product.
  8. “Product” means a Genuine Product projector (but excluding the Lamp) sold new by Epson New Zealand.
  9. “Marketing Initiative” includes any competition or promotion initiated by Epson New Zealand relating to a Product.
  10. “Purchase Date” means the date of first purchase of a Product from Epson New Zealand or a Stockist.
  11. “Specifications” means the performance characteristics of a Product set out from time to time on Epson New Zealand’s website.
  12. “Stockist” means a dealer, reseller or retailer of a Product.
  13. “Service Agent” means a person or company authorised by Epson New Zealand to provide Warranty service on a Product.
  14. “You” means the End User and “your” has a corresponding meaning.

Warranty Terms
Epson New Zealand offers a Back to Base Warranty on your Product subject to the following conditions.

Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for the periods set out in the following tables:

Projector Warranty Period
5 Years or 20,000 hours**

** Whichever comes first

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.

A Stockist who sells a Product to you has no authority from Epson New Zealand to give you any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

  1. a Product’s performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.


24 Hour Use
Please note that if the projector is operated continuously for up to 24 hours a day, Epson will warrant the projector for a maximum of 20,000 hours subject to the following conditions:

  1. The air filter is inspected at regular intervals, and replaced when necessary;
  2. The projector is operated in a well-ventilated and relatively dust free environment where the ambient temperature and humidity levels are within the limits specified in the User Guide.


Factory Second Warranty
Regardless of anything stated in the table above, a Factory Seconds projector will be covered by this warranty for six (6) months warranty from its Purchase Date.

Warranty Claim Procedure
If you wish to make a claim under this Warranty, you must do the following:

  • Call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
  • Return the Product, as far as possible in its original packaging, to a Service Agent, whose location will be advised by Epson New Zealand’s Contact Centre; and
  • Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Warranty applies to your Product at the date of your claim. You will be required to pay the cost of delivering your Product to and collecting your Product from Epson New Zealand (or a Service Agent) for Warranty service.

Warranty Application

This Warranty applies only:

  1. To a Product sold by Epson New Zealand or by a Stockist; and
  2. You have not bought the Product for resale.

Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is found to have been used in an excessively dusty environment;
  3. A Product is serviced or repaired by anyone other than a Service Agent;
  4. You use a Product contrary to any recommended, technical, operating, handling or storage guidelines in its user guide;
  5. If a Product is found to have been used continuously during its warranty period; or
  6. A Product’s malfunction or failure to perform according to Epson New Zealand’s specifications results from:

  1. deliberate or accidental damage;
  2. neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge; or
  4. the use of non-Genuine Consumables, software, replacement parts or accessories.

Non-Genuine Items
If you use non-Genuine Lamps, software, replacement parts or accessories in or with your Product during the relevant warranty period, you may damage the Product and may consequently invalidate this Warranty.

Note to this Warranty

During projection, some points (dots) may appear lit at all times, or they may be dark at all times. This is caused by the characteristics of the LCD panel, and is not a sign of a malfunction. The LCD panel is manufactured using extremely high-precision technology. However, black dots may appear on the panel, or some red, blue or green dots may light extremely brightly at times. Furthermore, sometimes stripe-shaped colour irregularities or brightness irregularities may also appear, which is also not a sign of malfunction. An inherent characteristic of laser projectors is the reduction of brightness over time. Epson New Zealand expects that after 20,000 hours of operation, the brightness of the laser projector will be 50% of the original specification. This does not represent a failure of the product.

Technical Support

For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit

Phone Technical Support:-  0800 237 766

Spare Parts
Spare parts provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer subject to being installed by an Epson Authorised Service Agent.

Details of the Company giving this Warranty:

Epson Australia Pty Ltd, trading as Epson New Zealand
Level 2, 7-9 Fanshawe St
Auckland, 1010
09 366 6855

Australian customers please refer to