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Rapid Exchange Warranty

Epson New Zealand Warranty

 

Introduction
This Warranty is in addition to other rights or remedies that You may have under the Act in relation to your Product.


Definitions
In this Warranty:

  1. “Act” means the New Zealand Consumer Guarantees Act 1993 as amended.
  2. “Rapid Exchange” is for scanners purchase new, where Epson will provide a replacement scanner to your place of business via overnight courier for scanners purchased from the 1st August 20111 on the conditions set out in this warranty.
  3. “Consumable” includes (without limitation) ink cartridges, toner cartridges, paper, waste pads and lamps.
  4. “Epson New Zealand” means Epson Australia Pty Ltd trading as Epson New Zealand.
  5. "Quality Refurbished Product" means a refurbished Product that's unused or had very little use, except for checking and quality verification by Epson's own service department to ensure it performs properly. These Products are sold by Epson New Zealand, and were previously referred to as a Factory Second.
  6. “Genuine” means manufactured by or for a member of the Seiko-Epson group of companies.
  7. “Product” means a Genuine Product sold new by Epson New Zealand, not being a Large Format Printer.
  8. "Part" means any spare part or other component that forms a part of the Product and which may be replaced from time to time.
  9. “Marketing Initiative” includes any competition or promotion initiated by Epson New Zealand relating to a Product.
  10. “Purchase Date” means the date of first purchase of a Product from Epson New Zealand or a Stockist.
  11. “Specifications” means the performance characteristics of a Product set out from time to time on Epson New Zealand’s website.
  12. “Stockist” means a dealer, reseller or retailer of a Product.
  13. “Service Agent” means a person or company authorised by Epson New Zealand to provide Warranty service on a Product.
  14. “You” means the End User and “your” has a corresponding meaning.


1If your call to the Contact Centre is made before 11.30am business days (New Zealand time), and if a defect as above is established to its reasonable satisfaction, Epson New Zealand will cause a a Rapid Exchange Product to be delivered at its cost by courier on the next business day.


Warranty Terms
For Product purchased new on or after 1 August 2011, Epson New Zealand offers a Rapid Exchange warranty subject to the following conditions.

 

Epson New Zealand warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in the case of a Quality Refurbished Product, for six (6) months via Back to Base Warranty) after your Purchase Date.

 

At its discretion, Epson New Zealand will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant warranty period.

 

A Stockist who sells a Product to You has no authority from Epson New Zealand to give You any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications) about:

  1. a Product’s performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson New Zealand will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson New Zealand will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.


Warranty Claim Procedure
If You wish to make a claim under this Warranty, You must do the following:

  • Call Epson New Zealand’s Contact Centre on 0800 237 766 to notify them of your claim;
  • Provide a copy of your purchase receipt, or other reasonably acceptable evidence of your Purchase Date, to show that this Rapid Exchange Warranty applies to your Product at the date of your claim.
  • As far as possible pack the scanner in its original packaging, and a courier will collect the faulty scanner and deliver a replacement;


Warranty Application
This Warranty applies only:

  1. To a Product sold by Epson New Zealand or by a Stockist; and
  2. You have not bought the Product for resale.


Warranty Exclusions
This Warranty will not apply if any of the following events occurs in relation to your Product during the applicable warranty period stated above:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired by anyone other than a Service Agent;
  3. You use your Product in excess of the Specifications or contrary to the technical or operating environment guidelines recommended in the Epson New Zealand user guide or manual;
  4. A component Part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
  5. A Product’s malfunction or failure to perform according to Epson New Zealand’s Specifications results from:

  1. deliberate or accidental damage;
  2. excessive use, neglect or modification by or on behalf of an End User;
  3. the use of incorrect voltage or a power surge; or
  4. the use of non-Genuine Consumables, software, replacement Parts or accessories.


Spare Parts & Consumable Warranty

For Epson New Zealand, this Warranty applies in addition to the warranties implied by the New Zealand Consumer Guarantees Act.

 

Spare Parts under $500- (excluding GST):

  • Whether provided during a Warranty repair, under Epson CoverPlus, or bought outside of warranty, these parts have a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.

Spare Parts over $500- (excluding GST):

  • If provided free during an Warranty repair or under Epson CoverPlus, these parts carry a 90-day warranty or the remainder of the Product's Warranty or Epson CoverPlus, whichever is longer.
  • If purchased outside of Warranty or Epson CoverPlus, these parts have a 12-month warranty.

 

The Spare Parts warranty will apply provided the following conditions are met:

  1. They are purchased and installed by an Epson New Zealand authorised Service Agent
  2. The product the spare parts are fitted to meets the standard Warranty terms and conditions available from Epson’s website
  3. They are purchased and installed by an Epson authorised Service Agent
  4. You use only Genuine Epson Consumables purchased from an Epson authorised reseller (for items that use Consumables)
  5. At the time of installation of the purchased spare parts your Product was not more than five years old from the date of purchase, otherwise the period of warranty will be 90 days.


Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.

 

In the case of Lamps for projectors, some Lamps carry a specific Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.



Non-Genuine Items
If You use non-Genuine Consumables, software, replacement Parts or accessories in or with your Product during the relevant warranty period, You may damage the Product and may consequently invalidate this Warranty.

 

Technical Support
For Software Drivers, User or Product Manuals, Installation or Setup Guides, How-to-Videos, MSDS Bulletins and other support information visit https://www.epson.co.nz/support/

Phone Technical Support:-  0800 237 766

 

Contact Details
Epson New Zealand
Level 2, 7-9 Fanshawe Street
Auckland, 1010
Website: www.epson.co.nz
Technical Downloads & Manuals:  https://www.epson.co.nz/support/
Phone: 09 366 6855
Support: 0800 237 766



Support Hours of Operation
9:00am - 10:00pm (Mon to Fri)
11:00am - 8:00pm (Sat & Sun)

 

Australian customers please refer to
www.epson.com.au




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